Content Operations Associate

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We're combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

About Money20/20

Money20/20 is the world's leading premium content,salesand networking platform for the global money ecosystem. From in depth analytics to inspirational speakers, our world-class insight and networking opportunities help our customers stay ahead - powering strategies and switching mindsets. The future promises a faster, smoother, more connected money ecosystem. Money20/20 promises the clearest, sharpest vision ofwhat'snext.

This role is based in our 605 Third Ave, NY office

ThisContent Operations Associate role will sit within the operations team to support the operational delivery of the Money20/20 Speakers & Content programs at the Money20/20 shows and bespokespecial events.Content refers to a variety of elements atMoney20/20 whichinvolvespeakers, content conversations, orAVelements;podcasts, main stages,editorial content, sponsored content, meetups, fringe events, industry nights, closed-door sessions, and other content-driven activities.Our aim is to deliver world class customer service along the speaker journey.

In this role, you will be a core support both in the lead-up to and during the on-site delivery of the shows.

Key accountabilities

• Execute comprehensive speaker onboarding for Money20/20USAshow and bespoke events, covering speaker hub updates, registration, profiles, VIP arrangements, and session coordination
• Partner with the marketing and product teams to ensure all marketing collateral featuring speakers and content is correct, including website, email campaigns, socialmedia,and app
• Manage andmaintainthespeakersinbox throughout the USA show cycle and support global shows
• Ownthe production and delivery ofspeaker gifts and exclusive experiences
• Oversee and lead on post-show deliverables, including gathering speaker feedback, testimonials, and distributing event photos and follow-up materials
• Direct speakers lounge, and exclusive speaker-onlyareasonsite at Money20/20 shows andspecial events
• Coordinate the purchasing and shipment ofspeaker/contentenhancements
• Maintenanceof speaker tracking documents; regional and global

• Eventexperience, preferable
• Demonstrated success in a role that requires strong planning,prioritizationand implementation skills with focus on detail
• Ability to work in ahigh-performing, fast paced environment
• Works well within a team
• Self-motivated, accountable and sets own goals
• Good communicationskills and great customer service
• Patient, calm and composed under pressure
• As this role supports across shows across the different time zones, alternative work hours will berequired, as necessary
• On-site delivery,available to travelwithin the US, with potential expansion to the Netherlands and Asia.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $60,000 - $62,000 based on experience.

This posting will automatically expire on 3/15/2026.

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodationsto assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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