IT Client Support Specialist I

Facilities and Business Operations:

The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/or Facebook and Instagram: UCF Facilities

The Opportunity:

The UCF IT department within Facilities and Business Operations, is seeking a motivated IT Client Support Specialist I to help our campus community make the most of their technology. This role will provide multi-channel support-including phone, email, remote, and in-person assistance-to troubleshoot and resolve software, hardware, and configuration issues. The IT Client Support Specialist I will manage installations, leverage diagnostic tools, document support tickets, and maintain the privacy and security of client data. This is the perfect opportunity for someone who enjoys training and guiding users, helping them work more efficiently and confidently with their technology.

Responsibilities:

• Maintain, install, upgrade, and repair hardware and software across desktops, laptops, workstations, and peripherals, including Windows, macOS, and Linux systems. Diagnose technical issues and escalate complex problems when needed.

• Troubleshoot computer and network issues using diagnostic and networking tools, and support endpoint engineering through systems such as Intune, Entra, MECM, Active Directory, Jamf, DHCP, and vulnerability management platforms.

• Create and update knowledge base documentation, provide user training, and coordinate with vendors for troubleshooting, repairs, and parts replacement.

• Meet annual performance metrics and service-level targets, contributing to vulnerability remediation and overall service quality.

• Serve as part of a missionessential team, remaining available for emergency response and occasional after-hours, weekend, holiday, or campusclosure support.

• Work with vendor escalation teams, process vendor support tickets, and communicate effectively with UCF IT Infrastructure leadership and clients.

Minimum Qualifications:

High School Diploma or Equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience oran equivalent combination of education and experiencepursuant toFla. Stat. 112.219(6).

Preferred Qualifications:

• Excellent customer service and communication skills, with the ability to provide clear, patient support and effective user training.

• Hands-on experience with enterprise endpoint management tools such as Microsoft Intune, MECM, Entra ID, or Jamf Pro, as well as vulnerability management platforms (e.g., Tenable, Qualys).

• Experience supporting mixed operating system environments (Windows, macOS, Linux) in an enterprise or higher-education setting.

• Relevant technical certifications (e.g., CompTIA A+, Network+, Security+, Microsoft 365 Certified: Modern Desktop Administrator, Apple ACSP/ACTC, Jamf 200+).

• Working knowledge of networking fundamentals, including troubleshooting DHCP, DNS, VPN connectivity, and basic routing and switching concepts.

• Ability to diagnose and resolve hardware and software issues using standard technical or network diagnostic tools.

• Experience developing user-facing documentation, knowledge base articles, or contributing to IT service improvements.

• Demonstrated ability to meet service expectations in a ticketing environment while managing multiple priorities effectively.

• Experience coordinating with vendors, including escalating support cases, communicating with manufacturers, and managing warranty or repair processes.

• Ability to work effectively in mission-critical situations, including flexibility for occasional after-hours or on-call support.

Special Instructions to the Applicants:

Position requires a valid Class E driver's license. This position may involve driving to various locations on and off campus to conduct University business.

The anticipated hourly range for this position is $20.29 to $22.57. The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position now or in the future.

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Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.