Lead Registered Nurse-Infusion Services

Assists the physician(s) in the coordination of care for patients with multiple sclerosis, including those obtaining infusion therapies.

Coordinates and provides patient care.

• Triages calls from patients, physicians, and outside drug companies.
• Obtains and updates patients' histories.
• Administers IV medications in office, as directed by physicians.
• Obtains and verifies patient's insurance information.
• Assists with office procedures, as requested by physician.
• Enters data and information into the patient's electronic medical record.
• Labs: may draw blood per MD orders, prepares and sends to lab per protocol.
• Performs miscellaneous duties as requested by physicians and support staff.

Provides education regarding infusion therapies.

• Provides patients with educational materials and resources. Educate patients on medication and therapies.
• Answers patient questions regarding medications, reactions, and topics related to their neurologic condition.
• Participate in practice improvements by implementing changes to procedures/workflows, identifying opportunities for improvement, and assisting with the delivery of compassionate and personalized patient care

Lead Nurse- Infusion Services

• Oversee inventory and ordering of infusion center supplies to ensure uninterrupted patient care.
• Develop and maintain medication standards of practice in alignment with clinical guidelines.
• Manage infusion pump maintenance and tracking for operational readiness.
• Coordinate nursing schedules to maintain optimal nurse-to-patient ratios; liaise with casual staff and update scheduling systems accordingly.
• Serve as primary preceptor for onboarding new infusion staff, including competency assessments.
• Act as lead nurse for patients participating in research studies requiring infusion therapy.
• Provide on-floor clinical support and serve as a super user/resource for nursing staff.
• Review and update patient therapy plans in collaboration with care teams.
• Support hiring efforts by assisting with candidate interviews.
• Facilitate annual nursing skills and competency evaluations.
• Serve as acting decision-maker and point of contact in the absence of the Infusion Service Manager.

Education and Experience:

• A.S. or B.S.N. degree in nursing.
• MN Licensure as a registered nurse.
• Four years of experience in nursing, with two years of experience with infusion therapy desired.

Knowledge, Skills, and Abilities:

• Patient centered, strong customer service orientation.
• Ability to handle multiple priorities and deadlines and troubleshoot and resolve problems.
• Ability to work independently, exhibit mature judgment and make sound decisions.
• Basic knowledge of neurology.
• Detail-oriented and organizational skills.
• Strong verbal and written communication skills.
• Strong problem-solving skills.
• Ability to handle confidential information with the utmost judgment and discretion.
• Proficiency with MS Office, including Word, Excel, and Outlook and EHR.