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Student Account Associate, Collections

George Washington University

United States, Virginia, Ashburn

Mar 06, 2026

I. DEPARTMENT INFORMATION

Job Description Summary:	The Student Accounts Office ( SAO) is committed to providing excellent service to students throughout their educational experience at the George Washington University. SAO's goal is to ensure that student accounts are billed, collected, and reconciled in a timely manner that is compliant with university policy and all applicable federal regulations. This includes, but is not limited to: tuition, fees, room and board. processing refunds, and billing for third party agreements. Main duties of the position include: Monitor past due awards to ensure that all recovery monies are properly recorded. Communicate with award sponsors that have past due invoices to establish time frames for payments. Researches billing discrepancies. Work with Third Party Billing to identify and collect outstanding accounts via phone calls and emails. Monitor aging reports to take appropriate action to prevent past due receivables. Assist with the collections effort toward of student balances via phone calls, emails, and other communications Must be proficient with Microsoft Office Suite (Excel, Word, etc). Must demonstrate strong verbal and written communication skills.
Minimum Qualifications:	Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:	Bachelor's degree in Accounting, Finance or Business Management with experience Collection, credit, or customer service experience is desired. Experience with financial auditing and researching of documents and financial records

II. POSITION INFORMATION

Campus Location:	Ashburn, Virginia
College/School/Department:	Finance
Family
Sub-Family
Stream
Level
Full-Time/Part-Time:
Hours Per Week:	40
Hiring Range	24.81
Work Schedule:	Monday - Friday, 8:30am - 5:30pm
Position Designation:
Employee Onsite Status	Hybrid
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	This is a hybrid position located at our Virginia Science and Technology Campus in Ashburn, VA.
Position Type:
Posting Number:	T001106
Job Open Date:	03/06/2026
Job Close Date:
Open Until Filled:	Yes
Applicant Review Will Commence On:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.