Technical Solutions Specialist - Low Code Forms & Payments

Ames, Iowa | Lincoln, Nebraska

0-5%

• Configure, build, and maintain online service forms within Engagement Builder (low-code platform), including field setup, validation rules, workflow logic, and payment configuration.
• Implement and validate Common Checkout Page (CCP) payment integrations, including token generation, redirect flows, and postback configuration.
• Configure order attributes, line items, success/failure URLs, and related payment parameters to support agency service requirements.
• Troubleshoot API-related issues, including authentication headers, credential validation, environment configuration (UAT vs. Production), and HTTP status errors.
• Serve as the technical liaison between Project Management, agency IT stakeholders, and Tyler Infrastructure & Hosting to resolve integration or connectivity issues.
• Coordinate IP whitelisting, endpoint configuration, and postback setup in partnership with internal infrastructure teams.
• Perform end-to-end testing, UAT validation, and go-live readiness checks to ensure successful deployment of forms and payment integrations.
• Document integration patterns, reusable configurations, and implementation standards to improve repeatability and scalability.
• Monitor production integrations and support issue resolution, escalating complex development items to approved contractors or centralized engineering resources as needed.
• Identify opportunities to enhance agency services through additional Tyler SaaS offerings and support solution expansion discussions.

• 3-5 years of experience in SaaS configuration, technical implementation, platform administration, or systems integration roles.
• Hands-on experience configuring low-code or no-code platforms (e.g., Engagement Builder, Salesforce, ServiceNow, Power Platform, similar web-based form/workflow systems).
• Working knowledge of REST APIs, including understanding of HTTP methods (GET/POST), headers, authentication keys, and JSON payload structures.
• Experience troubleshooting integration issues, including interpreting HTTP status codes (e.g., 400, 401, 404) and validation errors.
• Experience supporting payment gateway integrations.
• Strong problem-solving skills with the ability to independently diagnose configuration versus infrastructure issues.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
• Strong organizational skills and ability to manage multiple concurrent projects.

• Experience with payment processing platforms or checkout systems.
• Experience working in a government or public sector technology environment.
• Familiarity with API testing tools such as Postman or similar.
• Basic understanding of database concepts and ability to run simple queries for troubleshooting (if applicable).
• Experience serving as a technical liaison between client IT teams and internal engineering or infrastructure teams.

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