Product Learning Enablement Manager

Position Summary

Candid is a nonprofit that provides the most comprehensive data and insights about the social sector. We get you the information you need to do good. Candid currently has an opportunity for a Product Learning Enablement Manager. The Product Learning Enablement Manager develops and delivers high-impact training that enables internal teams and external users to maximize data and platform adoption, and business value; and is responsible for creating scalable learning programs through virtual sessions and on-demand content, working cross-functionally to build repeatable processes while maintaining quality standards.

Position: Product Learning Enablement Manager

Reporting to: Senior Director of Marketing

Supervises: N/A

Schedule: 35-hour work week, Monday through Friday

Compensation: $70,000 - $105,000 (this range is for the NYC area and will be adjusted for other localities; additionally, factors like skills and experience will be considered).

Location: Remote. In-person attendance is expected twice per year during our annual, weeklong all-staff summits. Additional in-person meeting participation is expected at least once per quarter for senior leaders and at least once per month for the executive team. Staff not located in the NYC area are expected to travel for these meetings.

Benefits: Health insurance (medical, dental, vision), retirement contribution with additional option for a match, paid life insurance and AD&D, paid leave time (PTO, compassionate leave, volunteer, holiday, parental), short-term and long-term disability, pre-tax transit, flexible spending accounts, supplemental insurance, summer hours, and Public Service Loan Forgiveness (PSLF) program eligible employer.

Responsibilities

• Design and deliver product training for internal teams and external users (free and paid) through virtual sessions and self-service content
• Adapt product team demos and use case documentation into digestible training materials, guides, and resources tailored to internal and external users
• Support product launches with help materials, training and objection handling
• Develop curriculum and learning assets in multiple formats, partnering with subject matter experts to ensure technical accuracy
• Build comprehensive training kits and maintain learning management system content
• Enable users to drive measurable business outcomes through best practices and success-focused instruction
• Advise on learning structure and design for all outward facing training, working with inhouse training team
• Collaborate with Marketing, Customer Success, Sales, training and partnership leads and Product teams to identify enablement needs and implement best practices
• Enhance training scalability and effectiveness using learning management systems and related tools
• Apply iterative improvements based on feedback, KPI metrics and performance data
• Distill training needs and value props for different personas and their use cases

Requirements

• 9+ years in learning enablement within tech/SaaS environments
• Proven ability to translate complex technical concepts for diverse audiences
• Experience with instructional design, adult learning theory, and training best practices
• Track record bridging data, technology, and business value
• Strong project management and stakeholder management skills
• Excellent written and verbal communication and facilitation abilities
• Quick learner who can master new technical concepts and teach them effectively
• Results-driven with a continuous improvement mindset
• Video content creation and editing experience a bonus
• Familiarity with Skilljar or similar LMS platforms and Appcues or similar in-application enablement system
• Willingness to perform other duties and special projects as needed/requested.
• Sensitivity and respect for racial, gender, sexual orientation, and cultural differences.
• Champions and represents Candid's core values: We're driven, direct, accessible, curious, and inclusive.

About Candid
Candid's mission is to get you the information you need to do good.

The world's problems are only growing, and change can't wait. Nonprofits are needed now more than ever, but all too often their work goes without adequate support.

Candid makes it easier and faster for nonprofits and funders to connect in pursuit of solutions to change the world. Candid is where nonprofits find grants, donors find nonprofits that inspire them, and all can gain insights about the work being done for good.

Candid is a qualifying nonprofit organization as defined by the Public Service Loan Forgiveness Program. As such, Candid employees may claim their employment time on their PSLF application. We offer a competitive salary and excellent benefits. Due to the high volume of applicants we typically receive, we regret that we can only contact candidates we would like to interview.

For more information on positions available at Candid, please visit our website: Work with us

Candid is an equal opportunity employer. Candid provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.