New

CloudSolution Architect-AI Business Solutions

Microsoft
$85,100.00 - $169,800.00 / yr
United States, Texas, Irving
7000 State Highway 161 (Show on map)
Mar 07, 2026
Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences thatleverageMicrosoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&Sis responsible forall up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. We are looking foraCloudSolution Architect-AI Business Solutions for AI Workforce and AI Business Process teams.This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AIsolutionsand change management by creating business value and ROI. Candidates will needexpertisein one ormultipleof the following areas: Microsoft AI Workforce-specializing indriving outcomes throughthe end-to-end Copilot & AI journey across Chat, M365,andCopilot Studio/ Agents Microsoft AI BusinessProcess-specializing indrivingBusiness Applicationsoutcomes through D365 and Power Platform. Microsoft's mission is to empower every person and every organization on the planet to achieve more. Asemployeeswe come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities AccelerateAI transformation andValue Realization: Actively engage withbusiness and technical decision makers to drive intent,enablementand usageofMicrosoftAIsolutions, securing long-term customer renewal. Galvanize technical and sales experts aroundadditionalidentified opportunities to developcustomer specificroadmaps that drive further growth & business value realization. CustomerInsights: Provide feedbackandinsightsfrom customers back to relevant MS teams to enable continuous improvement. Customer Satisfaction: Drive positive Customer Satisfactionand become a trusted advisor to customers byleveragingMicrosoft'sAIBusiness SolutionswithinAI Workforce and/orAI Business Processtoenable defined Customer Success Plan outcomes. You will actively listen and respectfullychallengeto drive the best outcomes. Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understandMicrosoft's AI solutionsvalue proposition. Lead architecture design sessions,address customerquestions,and provide best practices for activatingsolutionswithinthecustomerenvironment. IdentifyOpportunities:Identifyresolutions to issues blocking the go-live of customer success projects byleveragingdeepknowledge ofeither AI Workforce or AI Business Processtechnicalsubject matterexpertise. Lead business & technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP. Learn-It-All:Demonstratea self-learner mindset through continuous, self-directed learning in areas such asCopilot, D365, Power Platform,business value realization, and adoption and change management. Build andmaintaintechnical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives. Accelerate Customer Outcomes: Engage in relevant communities to shareexpertise, contribute to IP creation, prioritize IP re-useand learn from others to help accelerate yourcustomerstransformation journey. #CES #GCS #AIBSTMM Qualifications Required Qualifications BachelorsDegree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+years experiencein cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consultingORequivalent experience. Other Requirements Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties. Preferred Qualifications BachelorsDegree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+years experiencein cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting ORMastersDegree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+years experiencein cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience 4+years experienceworking in a customer-facing role (e.g.,internaland/or external) 4+years experienceworking on technical projects Technical certifications in relevant technologies or disciplines(e.g.,Azure, Amazon Web Services, Google, security certifications) ExperiencewithCopilot, D635,and/or Power Platform Cloud Solution Architecture IC3 - The typical base pay range for this role across the U.S. is USD $85,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $112,000 - $185,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.