Commercial Kitchen Equipment Lead Service Technician

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here!

• Competitive compensation
• Portal to portal pay
• Overtime opportunities
• Company vehicle
• Company credit card for all travel expenses
• Company cell phone
• Medical, dental, vision benefits from Day One!
• 401(k) with company match
• Paid time off and holidays
• Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training
• Tuition reimbursement for additional certifications
• Career progression opportunities into a Field Supervisor, or Service Manager roles

POSITION SUMMARY

• The Lead Service Technician reports to the Service Manager
• Located in Houston, TX
• Field Based - Full Time
• Travel up to 25% required
• On Call rotation nights and weekends

The Hybrid (Cold side and Hot side) Lead Service Technician is responsible for leading field service activities related to the installation, diagnosis, repair, and maintenance of commercial foodservice equipment across both hot-side and cold-side systems. This role serves as the technical lead on complex service calls, supports technician development, and ensures high standards of service quality, safety, and customer satisfaction.

The Hybrid Lead Service Technician works closely with dispatch, operations leadership, parts teams, and customers to ensure efficient resolution of equipment issues in restaurants, healthcare facilities, hospitality operations, and institutional kitchens.

ESSENTIAL FUNCTIONS & KEY RESPONSIBILITIES

• Perform advanced diagnostics, repair, and preventative maintenance on commercial kitchen equipment including cooking, refrigeration systems.
• Lead complex service calls involving multiple equipment types and coordinate troubleshooting efforts.
• Serve as the technical resource and mentor for Service Technicians and Associate Technicians.
• Provide field training and guidance on troubleshooting techniques, safety practices, and equipment standards.
• Assist with new equipment installation, commissioning, and system startup.

Equipment Expertise
Service and repair equipment including but not limited to:

Hot Side:

• Ovens (convection, combi, deck)
• Fryers
• Grills and griddles
• Steamers
• Broilers
• Ranges
• Tilt skillets and kettles

Cold Side:

• Walk-in coolers and freezers
• Reach-in refrigeration
• Ice machines
• Prep tables
• Refrigerated display units

• Food holding and warming equipment

Customer Service

• Deliver exceptional customer service while representing the company in the field.
• Clearly communicate equipment issues, repair options, and preventative maintenance recommendations to customers.
• Ensure service work is completed efficiently while minimizing customer downtime.

Operational Excellence

• Complete service documentation, work orders, and parts tracking accurately and in a timely manner.
• Work with dispatch and parts teams to ensure efficient scheduling and parts availability.
• Maintain service vehicles, tools, and diagnostic equipment.
• Follow all safety policies and regulatory requirements.

Team Support

• Assist Service Managers with troubleshooting escalated service issues.
• Support onboarding and training of new technicians.
• Provide feedback on recurring equipment issues or service opportunities.

QUALIFICATIONS:

Required

• 5+ years of experience servicing commercial foodservice equipment
• Experience working on both hot-side cooking equipment and refrigeration systems
• Strong electrical, mechanical, and gas troubleshooting skills
• EPA Universal Certification (for refrigeration work)
• Ability to read wiring diagrams, schematics, and service manuals
• Valid driver's license with a clean driving record
• Ability to lift up to 75 pounds and work in commercial kitchen environments

Preferred

• Manufacturer certifications (Rational, Hobart, Manitowoc, Hoshizaki, etc.)
• CFESA certification
• Experience mentoring or leading technicians
• Experience using service management or work order systems

CORE COMPETENCIES:

• Strong troubleshooting across gas, electrical, and refrigeration systems
• First-time fix mindset
• Leadership and mentorship
• Problem solving and decision making
• Time management and route efficiency
• Customer Relations management
• Safety-focused and detail-oriented
• Accountability and ownership

#MKIndeed

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com