New

Desktop Support Technician

Vaco
$40,000.00 - $47,000.00 / yr
United States, Florida, Jacksonville
Mar 07, 2026
Desktop Support Direct Hire Hybrid - Jax, FL General Summary: Responsible for day-to-day technical support of all phone system and desktop hardware/software applications and peripheral equipment via remote tools, phone, and in-person visits as needed. Provides support to the IT staff regarding special projects and hardware/software implementation. Essential Duties & Responsibilities: Provide first-line support for desktop, laptop, and peripheral hardware issues. Troubleshoot and resolve software problems, including Microsoft Office 365 applications. Support Operational Technology (OT) systems, including software updates, basic troubleshooting, and user assistance. Operate, troubleshoot, and maintain AV equipment such as projectors, conference room systems, and video conferencing tools. Serve as Level 1 supportfor internally developed applications, helping users with basic issues and escalating complex problems to development teams. Manage and track incoming IT support tickets in Jira, ensuring timely response and resolution. Assist with account management, password resets, and access permissions. Maintain accurate documentation of issues, resolutions, and IT inventory. Collaborate with IT team members to escalate complex issues as needed. Ensure systems are updated, secure, and functioning optimally. Provide excellent customer service to all end-users. Qualifications & Experience: Proven experience in desktop support or IT help desk roles. Familiarity with Microsoft Office 365 suite and Windows operating systems. Experience using Jira or similar ticketing systems. Basic knowledge of OT systems is a plus. Experience operating and troubleshooting AV equipment. Experience providing Level 1 support for internally developed applications is preferred. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Ability to work independently and as part of a team. May require occasional after-hours or on-call support. Hands-on work with computers, peripherals, OT, AV, and internally developed applications. High school diploma or equivalent; relevant IT certifications (CompTIA A+, Microsoft, etc.) preferred. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.