New

Patient Services Representative (Bilingual Spanish/English)

TEKsystems
$25.00 / hr
life insurance, vision insurance, paid time off, sick time, 401(k), retirement plan
United States, California, San Diego
Mar 07, 2026
Patient Services Representative (Bilingual Spanish/English) Contract-to-Hire \| 100% Onsite San Ysidro, CA 92173 $25.00/hr + Position Overview We are seeking an experienced Bilingual Patient Services Representative (Spanish/English) to support a high-volume healthcare call center environment. This role is critical to ensuring excellent patient experiences through professional phone support, accurate appointment management, and effective communication across departments. The ideal candidate is customer-focused, detail-oriented, and comfortable handling 60-80 inbound calls per day in a fast-paced clinical setting. Key Responsibilities * Answer and manage a high volume of inbound calls from patients, vendors, insurance companies, and other medical facilities * Provide exceptional customer service by professionally greeting callers, actively listening, resolving inquiries, and closing calls efficiently * Schedule, reschedule, cancel, and modify patient appointments via phone, SMS, and Patient Portal communications * Screen and route patient calls to appropriate departments while ensuring accurate registration and appointment scheduling within the EMR system * Document clear and accurate messages using internal communication templates * Respond to patient questions and requests in accordance with clinic policies and procedures * Coordinate effectively with internal departments to support continuity of patient care * Demonstrate knowledge of SY Health programs and available services * Meet or exceed departmental productivity and quality assurance standards * Perform additional duties as assigned Required Skills & Qualifications * Bilingual in English and Spanish (spoken and written) - REQUIRED * Minimum 3 years of experience in customer service, call center, or healthcare setting * Exceptional phone etiquette and interpersonal communication skills * Strong attention to detail with the ability to multitask in a fast-paced environment * Ability to type 35 WPM with 90% accuracy * Proficiency with EMR systems and appointment scheduling preferred Schedule & Training * Training schedule must align with trainer availability * Historically 8:00/8:30 AM - 5:00 PM during training * Transition to 10:00 AM - 6:00 PM after training completion Work Environment * 100% onsite role * High-volume healthcare call center setting Pay & Benefits Pay Rate: $25.00/hour Benefits eligibility is based on employment classification and length of assignment and may include: * Medical, Dental, and Vision Insurance * 401(k) Retirement Plan (Pre-tax & Roth options) * Life Insurance (Voluntary Life & AD&D) * Short- and Long-Term Disability * Health Savings Account (HSA) * Transportation Benefits * Employee Assistance Program (EAP) * Paid Time Off (PTO), Vacation, and Sick Leave #PriorityWest Application Deadline Anticipated close date: March 12, 2026 Job Type & LocationThis is a Contract to Hire position based out of San Diego, CA. Pay and BenefitsThe pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in San Diego,CA. Application DeadlineThis position is anticipated to close on Mar 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.