New

Technology Alignment Manager

TEKsystems
$50.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Naperville
Mar 07, 2026
Description As a Technical Alignment Manager (TAM), you will serve as one of the liaisons between our organization and its clients, ensuring seamless communication and execution of customer success strategies. You will focus on auditing and quality assurance of best practice implementations, maintaining up-to-date documentation, advising on IT solutions, and fostering long-lasting client relationships. With a strong IT background and excellent interpersonal skills, you will independently deliver a "Gold Standard" customer service experience that aligns with values. you will oversee the execution of client best practice reviews using auditing tools while maintaining and validating critical documentation in IT Glue. You will act as a trusted advisor, collaborating with Account Managers (VCIOs) to align IT priorities, assist in road mapping, and deliver regular client updates, including Account Summary Reports (ASRs). Your responsibilities include monitoring client health metrics, supporting cybersecurity initiatives, and ensuring adherence to IT best practices to maintain the "Gold Standard" of service. Additionally, you may address client escalations, provide technical guidance, and contribute to internal knowledge sharing by developing training materials and instructional resources. Through consistent engagement and proactive management, you will foster strong client relationships and help them achieve their strategic IT goals. Skills network infrastructure, systems engineering Top Skills Details network infrastructure,systems engineering Additional Skills & Qualifications The Blackline team will Introduce clients to the TAM role and purpose to clients, while the TAM will introduce themselves offering additional role clarification as needed. The TAM should be seen as a "trusted advisor" to clients. The TAM may need to be the liaison between the client base and the team for various items. The TAM will conduct technical bi-annually to annual audits (IT best practice reviews) and assess the client infrastructure using IT best practice questions developed in the MyITProcess application. The TAM will need to utilize various software applications and technical background to assess each best practice accordingly. All clients will be assessed at least once throughout the year. The TAM will present IT best practice review results to designated clients with the assistant of other team members. The TAM will assist with IT best practice implementations as needed by us and the client. Best practice implementations may need to be added to a client "road map" which the TAM and inside Sales team will be involved with. This may also include minimum budgetary efforts for the client base. TAM's will need to assist with Account Summary Reports (ASRs) or be involved in some aspect of this process to provide a "snap-shot" of the client account which are sent over on a monthly cadence. These reports would include ticket analysis, project updates, server checks, and more. TAM's will conduct collaboration meetings with clients and teams to assist with reviews and any other additional requests as needed. As well as any on-boarding or off-boarding of client base. TAM's may need to assist with small to medium infrastructure project coordination. The TAM will be responsible for client-related documentation and maintaining that database (IT Glue), to make sure that proper standards are met and team members are updating all necessary information. Job Type & Location This is a Contract to Hire position based out of NAPERVILLE, IL. Pay and BenefitsThe pay range for this position is $50.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in NAPERVILLE,IL. Application DeadlineThis position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.