New

Telephony Engineer

TEKsystems
$50.00 - $60.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Lansing
Mar 07, 2026
Avaya Telephony Engineer Job Purpose: The Sr. Telecommunications Engineer is responsible for the design, configuration, testing and deployment of telephony infrastructure solutions. The Sr. Engineer will conduct cost and traffic analysis to determine the best use of resources. The Sr. Engineer will have to work actively during the design phase with different internal teams and business groups, analyzes the needs of the organization and translates requirements into detailed technical specifications. Collaborates with internal business units and external vendors to ensure all installations meet specifications, ensuring the resolution of problems as they arise. Additionally, the Sr. Engineer works to resolve incidents and handles change management. TOP SKILLS 1. Avaya Management (5+ years of experience) 2. Avaya Troubleshooting (5+ years of experience) 3. NiCE CXone Essential Responsibilities: Designs, configures, tests and maintains telephony infrastructure solutions. Implements and maintains telecommunication systems and software, such as Avaya Aura platform; SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone. Partners with Network Services to analyze and resolve IP architecture. Researches, evaluates, recommends, implements and ensures new technology initiatives are stable and readily maintained. Owns and executes software patches and version upgrade for Telecom infrastructure. Manages projects within deadlines and provides weekly project status reports to management. Provides support to a "World-Class" Call Center consisting of many sub call centers with over 2800 call center associates. Diagnoses, troubleshoots, and resolves complex telecommunication network issues. Participates in a 24x7 on-call rotation. Serves as an escalation point for complex voice outages or issues. Additional Skills & Qualifications Other Duties: Active involvement in driving design discussions with OEMs. Should be well verse with creating and updating MS Visio diagrams. Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed. Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities: Strong knowledge of IP telephony and services. Strong knowledge on Cloud networking concepts (Azure, AWS etc). Strong knowledge of various telecommunications hardware and applications or services. Strong knowledge of Microsoft Office tools. Ability to effectively and efficiently identify, research and resolve a problem. Strong analytical and problem-solving skills. Excellent verbal, written and interpersonal communications skills. Ability to work effectively under pressure. Strong customer service skills. Strong knowledge of MPLS, Net bond (Express Route), private and leased lines, ISDN, analog, T1, PRI, SIP type network solutions. Job Type & Location This is a Contract to Hire position based out of Lansing, MI. Pay and BenefitsThe pay range for this position is $50.00 - $60.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Lansing,MI. Application DeadlineThis position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.