New 
Quality Assurance Specialist
 TEKsystems | |
$24.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Wisconsin, Delavan | |
 Mar 07, 2026 | |
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*About the Role* Join our Operations team as a *Quality Assurance Specialist* focused on *testing health benefit plans* for accuracy before they go live. You'll partner closely with our *AIS (plan build) team*, working across several internal systems to validate that each plan matches the client's specifications. When issues are found-commonly around *deductibles, outofpocket maximums, or mailpricing rules*-you'll document them clearly and collaborate with AIS to correct and retest.
There is *no phone work* with members or clients; communication is primarily within the internal team and AIS counterparts. After training, you'll work from a *scorecard* and are expected to process about *25 plans per week*. This is a *nonIT role* within Operations-ideal for detailoriented professionals who enjoy headsdown analysis, structured workflows, and measurable output. *What You'll Do* * Review newly built benefit plans against client specifications and internal standards * Validate plan logic across multiple systems; identify discrepancies in *deductibles, OOP max, copays/coinsurance, and pricing* * *Document defects with clear reproduction steps and partner with AIS* to remediate issues * Retest corrected plans to confirm accuracy and approve for next workflow stage * Track personal productivity/quality against a *scorecard*; target *~25 plans/week* posttraining * Follow established SOPs for testing, documentation, version control, and handoffs * Collaborate professionally via chat/email with internal QA and AIS peers (no external or member calls) *Minimum Qualifications* * *Two or fouryear degree required* (preference for majors with strong research/analysis: *Math, Biology, Business, Healthcare Admin, History*) * *1+ year of Excel experience* (basic functions; no VLOOKUPs/Pivots required) and ability to pass a short Excel assessment * Exceptional *attention to detail*, organization, and time management * Comfortable working to *production targets* in a structured, deadlinedriven environment *Training & Schedule* * *Training:* ~*2 weeks + 2 days* classroom style (8:00 AM-4:30 PM CST), followed by *2-3 weeks* in a practice inbox before moving to live production * *Hours:* 40 hours/week; choose a schedule that covers *9:00 AM-3:00 PM CST* and communicate your preference to your supervisor * *Peak Season Mandatory OT (weekends):* * *Nov 22-23* * *Dec 6-7* * *Dec 13-14* * *Dec 27-28* * Complete 8 hours across each twoday window (e.g., 8+0, 4+4, or 3+5). *Work Environment & Equipment* * *Fully remote*-quiet home office required * Companyprovided equipment: *laptop, dual monitors, headset, mouse, keyboard* *Why This Role* * *Great entry point into the PBM industry* with a clear view of how benefit plans are built and validated * This team is a *feeder* into other areas of the organization; many contractors receive *extensions* through the following year, and FTE openings may consider high performers (conversion not guaranteed) * Direct operational impact: accurate plan QA reduces *claim holds* and helps downstream teams meet service levels *Job Type & Location*This is a Contract position based out of Delavan, WI. *Pay and Benefits*The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully remote position. *Application Deadline*This position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |