Ward Clerk - Mental Health 103

WARD CLERK - VILLA FAIRMONT MHRC

Villa Fairmont MHRC is a 96 bed licensed Mental Health Rehabilitation Center. This program serves adults between the ages of 18-65.

STATEMENT OF PURPOSE

We exist to help people with mental impairments realize their full potential.

MISSION STATEMENT

Telecare will deliver and manage excellent services and systems of care for persons with serious mental illness.

POSITION OBJECTIVE

The Ward Clerk provides support services to the nursing, clinical and medical staff. Duties are typically clerical in nature and may involve client contact.

Shifts Available:

On Call | AM | Shifts: 8:00 AM - 4:30 PM | Days: Monday - Friday

Expected starting wage is $21.78.This position is covered by a collective bargaining agreement and is subject to union membership requirements upon hire. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

QUALIFICATIONS

Six (6) months experience as a ward clerk or secretary in a health care environment and experience working with the general public is preferred. High School graduation or a G.E.D. equivalent is required. Possession of knowledge in the following areas is required; highly developed organizational skills, knowledge of the operation of copy machines, basic computer skills, basic typing proficiency (45 wpm) and knowledge of medical terminology. The ability to read, write, speak English and excellent communication skills is essential, as is the willingness to work with disabled persons. A valid California drivers license and insurability is required.

KEY RESULT AREAS

MISSION, VALUES AND BELIEFS

• Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with clients, the public and other staff members.

QUALITY AND QUANTITY OF WORK

• Performs tasks correctly and according to policies and procedures.
• Completes a variety of documentation tasks, including; maintaining accurate records, filing reports in client medical records, assemble medical records, maintaining and organizing newly admitted client medical records.
• Distributes client mail, as directed
• Schedules client appointments.
• Orders and maintains the appropriate level of supplies.
• Answers the telephone, taking messages and screening calls as assigned.
• Provides clients, families and other staff members with requested information, using excellent communication skills.
• Prepares materials for admissions, discharges and transfers.

TEAM MEMBER PARTICIPATION

• Participates as a team member and provides input via reporting observations, concerns and asking appropriate questions.
• Provides high quality clerical assistance to nursing department staff members as requested.
• Demonstrates knowledge of Professional Assault Response Training (PART) principles and uses PART concepts to manage aggressive behavior.

JUDGMENT, DECISION MAKING AND INITIATIVE

• Demonstrates knowledge and proper use of equipment and supplies.

RELATIONSHIPS WITH OTHERS

• Demonstrates a good rapport and cooperative working relationships with all members of the team; responds to co-workers with concern and promotes group morale.

QUALITY IMPROVEMENT

• Continually focuses on assigned tasks and seeks and implements improvements as necessary.
• Understands and demonstrates the safety program in all activities.
• Assists with medical record audits as assigned.
• Practices universal precautions at all times.

CUSTOMER AND COMMUNITY RELATIONS

• Demonstrates a knowledge of Telecare's customers including clients/clients, families and governmental agencies in all interactions and conduct.
• Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community.

PLANNING AND TIME UTILIZATION

• Completes and follows through with tasks and assignments, meeting expected deadlines.

ATTENDANCE AND RELIABILITY

• Understands and demonstrates knowledge of all policies associated with attendance.

PROFESSIONAL DEVELOPMENT

• Attends all assigned in-service education classes.
• Always dresses appropriately and professionally.

PHYSICAL REQUIREMENTS

See attachment for requirements.

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SUPERVISOR: Nursing Supervisor

PHYSICAL REQUIREMENTS

ACTIVITY (Hours per day)	NEVER 0 hours	OCCASIONALLY up to 3 hours	FREQUENTLY 3 - 6 HOURS	CONSTANTLY 6 - 8+ HOURS
Sitting			X
Walking		X
Standing		X
Bending (neck)		X
Bending (waist)		X
Squatting	X
Climbing	X
Kneeling	X
Crawling	X
Twisting (neck)		X
Twisting (waist)		X
Hand Use: Dominant hand Right---
Is repetitive use of hand required?	X
Simple Grasping (right hand)			X
Simple Grasping (left hand)			X
Power Grasping (right hand)	X
Power Grasping (left hand)	X
Fine Manipulation (right hand)		X
Fine Manipulation (left hand)		X
Pushing & Pulling (right hand)	X
Pushing and Pulling (left hand)	X
Reaching (above shoulder level)		X
Reaching (below shoulder level)			X

LIFTING	CARRYING
	NEVER 0 hours	OCCASIONALLY up to 3 hours	FREQUENTLY 3 - 6 HOURS	CONSTANTLY 6 - 8+ HOURS	NEVER 0 hours	OCCASIONALLY up to 3 hours	FREQUENTLY 3 - 6 HOURS	CONSTANTLY 6 - 8+ HOURS
0-10 lbs.		X				X
11-25 lbs.	X				X
26-50 lbs.	X				X
51-75 lbs.	X				X
76-100 lbs.	X				X
100+ lbs.	X				X

OTHER JOB REQUIREMENTS:	YES	NO
a.	Driving cars, trucks, forklifts, and other equipment?		X
b.	Working around equipment and machinery?		X
c.	Walking on uneven ground?		X
d.	Exposure to excessive noise?		X
e.	Exposure to extremes of temperature, humidity or wetness?		X
f.	Exposure to dust, gas, fumes, or chemicals?		X
g.	Working at heights?		X
h.	Operation of foot controls or repetitive foot movement?		X
i.	Use of special visual or auditory protective equipment?		X
j.	Working with bio-hazards such as: blood borne pathogens, sewage, hospital waste, etc.		X