Aging Care Management Supervisor 1 - Local Government - Aging

Allegheny County Department of Human Services, Area Agency on Aging is expanding its Protective Services Unit. We are looking for robust and compassionate professionals to assist in protecting and empowering older adults in our community. Join our team dedicated to this worthy endeavor!

Aging Care Management Supervisor 1 oversees a team of professional and support staff in the Protective Services Unit of the Allegheny County Department of Human Services (DHS), Area Agency on Aging (AAA). The incumbent uses leadership strategies and behaviors that help realize AAA leadership values and supervise Protective Services professionals as well as support staff in the performance of these functions. Candidates selected for this role will supervise a team of caseworkers assigned to investigate reports of elder abuse and neglect. You will ensure your team completes investigations by meeting regulatory and mandated compliance guidelines. This role provides quality assurance, oversight, and clinical direction to assigned staff in regard to initiation of investigations, development of care plans, substantiation, and subsequent interventions. Additional duties and responsibilities include:

• Provide back-up supervisory coverage to other AAA Protective Services supervisory staff in the Protective Services Unit as needed.
• Provide direction to and oversight of subcontracted Protective Services provider agencies ensuring subcontracted agencies are following mandated processes and procedures.
• Discuss potential care plans with caseworkers and support staff authorizing services required for care plan.
• Coordinate and approve emergency interventions
• Implement policy and procedure changes as required by regulatory changes from Pennsylvania Department of Aging.
• Train caseworkers in the rules, regulations, and procedures of the Protective Services program.
• Establish and maintain a working relationship with service providers, subcontractors, Pennsylvania Department of Human Services (PA DHS), Pennsylvania Department of Health (DOH), Department of Human Services/Office of Behavioral Health (OBH), and other Area Agency on Aging units.
• Serve as a liaison and representative for the DHS and AAA at outside meetings providing information on the Protective Services program to facilitate and enhance the aging network and public understanding of the program.
• Provide supervision of cases where an emergency response is required or housing needs to be obtained.
• Evaluate staff performance by making recommendations concerning personnel matters with Aging Care Management Supervisor 2.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week after 6 months of employment. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of experience in public or private social work and a Bachelor's Degree; or any equivalent combination of experience and training including successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• This position falls under the provisions of the Older Adult Protective Services Act.
  • Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.