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Business Development & Customer Success Manager
Region: New England
What you will be doing: As a Business Development & Client Success Manager, you will serve in a high-impact, field-based sales role responsible for driving growth across an assigned multi-state territory. You will lead both new member acquisition and the strategic management of existing client relationships within Premier's Group Purchasing Organization (GPO).Your focus markets will include senior living and behavioral health, in which senior living (1-10,000 beds) includes skilled nursing facilities, assisted living, independent living, memory care, active adult communities, and CCRCs. While behavioral health will focus more on inpatient behavioral health facilities, rehabilitation centers, and other residential care settings. In this role you will perform the following:
Drive territory growth by recruiting new members through a consultative,solutions-oriented sales approach. Own and expand relationships with existing members,identifyingopportunities to increase contracted spend participation and broaden engagement across new categories and service lines.
Serve as the primary relationship manager for executive-level stakeholders (C-suite, VP, and Director-level leaders), building trusted partnerships that influence long-term strategy and value realization.
Proactively manage client performance, mitigate risk, and strengthen long-term partnerships through disciplined, consultative account management.
Key Responsibilities Responsibility #1 - 45% New Client Business Development
Drive consistent achievement and overperformance of sales targets by securing new clients via executing a comprehensive, multi-channel business development strategy, including targeted prospecting, outbound outreach, professional networking, LinkedIn engagement, industry conferences and trade shows, educational webinars, referral cultivation from members and supplier partners, and strategic re-engagement of inactive or lapsed accounts. Proactively collect, analyze, and synthesize market intelligence to identify new revenue opportunities, monitor industry trends, assess competitive dynamics, and uncover emerging growth segments aligned with organizational priorities. Develop and deliver tailored, value-driven presentations to prospective and existing members that clearly articulate the full value of the contract portfolio and service offerings, emphasizing measurable cost savings, operational efficiencies, and long-term strategic impact. Partner closely with internal implementation and operations teams to ensure seamless onboarding and contract activation, coordinating supplier and distributor relationships, resolving implementation issues, and conducting follow-up to confirm successful adoption and ongoing program effectiveness.
Responsibility #2 - 45% Account Management and Penetration
Acting as the primary point of contact, drive consistent achievement and overperformance of sales targets by conducing regular client business reviews (CBRs) -primarily in-person-withexisting membersto strengthen client satisfaction, retention, and growth by delivering strategic guidance, operational support, and measurable value across Premier/Innovatix value-added programs. Develop a deep understanding of each client's business model, operational goals, and purchasing needs to provide retention through thorough analysis of strategic savings opportunities using detailed purchase and utilization reports, identifying under-leveraged contracts, spend-shifting opportunities, and best practices to optimize procurement strategies. Follow up promptly on new and existing member paperwork, ensuring all documentation is accurate and complete, including the preparation and submission of member designation forms to streamline onboarding and contract activation. Work cross-functionally with the Implementation team to drive effective contract activation, facilitating vendor and distribution connections, addressing implementation challenges, and validating successful adoption of programs. Lead structured client recap and follow-up activities following Customer Business Reviews (CBRs), documenting key outcomes, action items, risks, and opportunities to ensure alignment, accountability, and forward momentum. Maintain accurate, up-to-date CRM records, including pipeline, at-risk accounts, and account activity, ensuring data integrity, visibility, and effective forecasting.
Responsibility #3 - 10% Administrative
Represent the organization at healthcare tradeshows, industry events, and internal meetings as needed, actively networking to generate new leads, staying informed on market trends, and sharing insights with the internal team. Submit and reconcile expenses in a timely and organized manner, adhering to company policies and maintaining accurate records for reporting and budget tracking.
Required Qualifications Work Experience: Years of Applicable Experience - 5 or more years
Education: High School Diploma or GED (Required)
Preferred Qualifications Skills:
Solution Selling: Working backwards from customer challenges to align Premier solutions Proven Sales Success: A track record of exceeding sales goals by both driving new business growth as well as penetration within existing members Results-Driven Mindset:A proactive, competitive attitude with a strong desire to succeed. CRM Proficiency:Experience using CRM systems to manage pipelines, track leads, and report results. Analytical Skills:Ability to analyze data, identify trends, and translate insights into actionable strategies. Executive level presentation: Ability to conduct high-level meeting for groups of C-suite board members Relationship Builder:Strong communication and presentation skills, with experience initiating contact and conducting sales calls. Industry Knowledge:Familiarity with Group Purchasing Organizations (GPOs), senior living establishments, food and/or medical-surgical distribution, and supply chain is strongly preferred. Preferred office location will include living within the specific market being serviced
Experience:
GPO account management and sales. Food service distribution or medical-surgical distribution. Procurement or operations experience in the senior living, healthcare, and/or behavioral health industry.
Additional Job Requirements:
Remain in a stationary position for prolonged periods of time Be adaptive and change priorities quickly; meet deadlines Attention to detail Operate computer programs and software Ability to communicate effectively with audiences in person and in electronic formats. Day-to-day contact with others (co-workers and/or the public) Making independent decisions Ability to work in a collaborative business environment in close quarters with peers and varying interruptions
Working Conditions: Remote
Travel Requirements: Travel 61-80% within the US
Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.
Premier's compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier's internal salary range for this role is $90,000 - $150,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.
Employees also receive access to the following benefits: * Health, dental, vision, life and disability insurance * 401k retirement program * Paid time off * Participation in Premier's employee incentive plans * Tuition reimbursement and professional development opportunities Premier at a glance:
Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023) Named one of the World's Most Ethical Companies by Ethisphere Institute for the 16th year in a row Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024) The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting
For a listing of all of our awards, please visit the Awards and Recognition section on our company website. Employees receive:
Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people. Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.
Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.
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Premier, Inc
paid time off, tuition reimbursement, 401(k)
Mar 12, 2026