Senior Manager EHR and Integrations-EyeCare

Requisition ID:920804
Store #:X00099 EyeCare Delivery Model - Field US
Position:Full-Time
Total Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Senior Manager of EHR & Integrations is responsible for the effective use, optimization, and integration of the electronic health record (EHR) and related digital practice tools across a multi-site optometry organization. This role ensures clinical, operational, and diagnostic systems work seamlessly together to support patient care, documentation, billing integrity, and operational efficiency. The Senior Manager owns EHR configuration, user access and role management, workflow optimization, and integration of clinical equipment and third-party systems, serving as the primary bridge between clinical operations, vendors, and IT.

MAJOR DUTIES AND RESPONSIBILITIES

• Serve as the system owner for the optometry EHR and associated digital practice tools.
• Configure, maintain, and optimize EHR templates, workflows, order sets, and clinical documentation tools.
• Ensure EHR functionality supports compliant documentation, coding, and billing workflows.
• Partner with clinical leadership to align EHR use with best practices and provider preferences.
• Manage integration of diagnostic and clinical equipment (e.g., OCT, fundus cameras, visual field analyzers, autorefractors) with the EHR.
• Ensure interoperability between EHR, practice management, imaging, optical, billing, and third-party applications.
• Troubleshoot integration issues in coordination with vendors and IT teams.
• Ensure tools are properly configured, adopted, and supported across practices.
• Own creation, maintenance, and deactivation of all EHR and digital system user accounts.
• Ensure timely provisioning and de-provisioning of access for new hires, role changes, and terminations.
• Partner with HR and Compliance to align access controls with policies and audits.
• Serve as an escalation point for complex EHR and integration issues.
• Ensure EHR configuration supports HIPAA, CMS, and payer documentation requirements.
• Maintain audit-ready access controls, change logs, and system documentation.

BASIC QUALIFICATIONS

• 2+ years of experience managing EHR systems and clinical integrations in healthcare.
• Strong understanding of clinical workflows, diagnostic equipment, and documentation requirements.
• Proven experience managing user accounts, permissions, and role-based access controls.
• Experience working with EHR vendors and third-party integration partners.
• Experience in a large corporate enviornment
• Strong communication skills (verbal, written, presentation, listening, persuasive)
• Ability to multi-task in a fast-paced, dynamic environment
• Ability to think strategically and creatively
• Excellent leadership skills
• Strong problem solving and analytical skills
• Excellent prioritization skills with a clear focus on results
• Expertise in Microsoft Office Suite including Microsoft Excel and PowerPoint

PREFERRED QUALIFICATIONS

• Direct experience supporting optometry or ophthalmology practices strongly preferred.
• Familiarity with common optometry EHR platforms and diagnostic equipment vendors.
• Optometric practice management experience
• Clinical patient care experience
• Ophthalmic surgery practice experience
• Experience in retail optical

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.