Senior Manager, Technology Compliance

Location:

About the Job

The Senior Manager, Technology Compliance is a strategic leader responsible for overseeing KeyBank's compliance with applicable state and federal banking laws, regulations, and supervisory expectations as they relate to technology, digital platforms, and emerging innovations. This role partners closely with Risk, Technology, Legal, Operations, Product, Internal Audit, and Regulatory Relations to ensure KeyBank's technology initiatives-including AI/ML use cases, automation, cloud-enabled services, digital channels, and blockchain/cryptoadjacent capabilities-operate within Key's risk appetite and regulatory framework.

The ideal candidate brings strong regulatory compliance and enterprise risk management expertise, deep understanding of technology governance, and proven experience building and maturing compliance programs in a large, regulated financial institution. This leader will shape the technology compliance strategy, develop a growing team, and provide oversight of emerging technology risks, all while demonstrating a growth mindset, strong emotional intelligence, and a highly collaborative approach.

Regulatory & Compliance Oversight

• Provide second-line oversight of technology initiatives to ensure compliance with federal and state banking regulations, including but not limited to OCC, Federal Reserve, FDIC, CFPB, FFIEC guidance, GLBA (nonsecurity provisions), UDAAP, E-SIGN, Model Risk Management (SR 117), and emerging regulatory expectations for AI and digital innovations.
• Monitor and interpret regulatory developments affecting technology, digital banking, automation, AI/ML, and distributed ledger/crypto-adjacent activities; translate regulatory expectations into actionable guidance for Technology and Product partners.
• Support preparation for, and response to, regulatory exams, supervisory engagements, and internal audits related to technology governance and compliance.

Technology Compliance Program & Governance

• Lead the strategy and ongoing maturity of KeyBank's technology compliance program, ensuring alignment with enterprise risk management (ERM) frameworks, risk appetite, and operational risk standards.
• Establish governance routines (e.g., review committees, advisory boards) to evaluate and oversee compliance considerations for emerging technology initiatives.
• Review and challenge first-line risk assessments, technology change proposals, model documentation, AI/ML implementations, automation solutions, and digital product enhancements.
• Partner with Legal and Technology to ensure compliance requirements are incorporated into technology planning, vendor evaluations, contract language, and business decisions.

Emerging Technology Risk Oversight

• Provide expertise and oversight of risks associated with:
  • AI/ML and algorithmic decisioning (fair lending, model transparency, explainability, governance).
  • Digital assets, crypto, and blockchainadjacent use cases, including regulatory expectations from OCC, SEC, FinCEN, and state regulatory bodies.
  • Automation, digital channel operations, cloud-native technology workflows, and end-user computing.
• Work with Model Risk Management (MRM) on compliance considerations for AI/ML models, including alignment with SR 117 and responsible AI principles.

Team Leadership & Collaboration

• Build, mentor, and develop a high-performing technology compliance team; establish scalable processes, documentation standards, and reporting mechanisms.
• Foster strong working relationships across Technology, Risk, Legal, Product, Internal Audit, and Regulatory Relations to ensure transparency and timely issue resolution.
• Exert influence without authority; facilitate compliance awareness and provide practical, risk-based guidance to stakeholders at all levels.
• Promote a culture that values innovation while maintaining disciplined risk management.

Risk Identification, Monitoring & Reporting

• Identify, evaluate, and escalate technology-related compliance risks in accordance with enterprise policies.
• Monitor metrics, KRIs, and emerging themes related to technology compliance, reporting regular updates to senior leadership and applicable risk committees.
• Provide challenge to issue remediation plans and ensure timely, sustainable corrective actions.

• Bachelor's degree or equivalent experience in business, risk management, law, technology, or related fields.
• Minimum 8 years of experience in compliance, operational risk, technology risk, or related functions within a
• Strong working knowledge of federal and state regulated financial institution. banking regulations, including OCC, FRB, FDIC, CFPB, FFIEC guidance, UDAAP, and regulatory expectations for technology and model risk.
• Proven expertise overseeing technology governance, digital banking compliance, AI/ML or emerging technology risk, or similar areas.
• Demonstrated experience providing credible challenge, writing regulatoryquality documentation, and interacting with examiners or internal audit teams.
• People leadership experience, with ability to build and develop high-performing teams.
• Strong emotional intelligence, collaborative approach, and ability to influence crossfunctional teams.
• Selfstarter with a growth mindset, proactive problem-solving skills, and comfort working in fastmoving environments.

• Advanced degree (JD, MBA, MS Risk, or similar).
• Experience in financial services compliance involving AI/ML governance, digital assets, or innovative financial technologies.
• Understanding of risk management disciplines including operational risk, issue management, RCSA processes, vendor/third-party risk (non-security focus), and business continuity.
• Experience working with or overseeing technology-driven initiatives (e.g., automation, cloud workflows, digital platform enhancements).
• Professional certifications such as CRCM, CAMS, CRISC, or similar compliance/risk credentials.
• Ability to translate complex regulatory requirements into practical, actionable guidance for non-compliance partners.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.