Service Technician Lead

"TWG" is the group name we use to refer to the industry's foremost producers of quality winches, hoists, gear drives and electronic monitoring systems for global industrial applications. The seven brands comprising TWG include Tulsa Winch, Rufnek, Greer, dp Winch, Gear Products, Pullmaster and LANTEC. Operating from the Jenks, Oklahoma facility are the Tulsa Winch, Rufnek, Greer, dp Winch and Gear Products brands with Pullmaster and LANTEC brands operating from the Surrey, British Columbia, Canada.

By drawing upon the talent of our dedicated employees and the strengths of these brands, TWGhas become known around the world for providing innovative products and solutions designed and manufactured to high quality standards and delivered to our customers on time. The products and solutions produced by TWG find their way into diverse applications including onshore oil and gas, the utility industry, commercial and governmental towing and recovery, construction and offshore cranes, marine applications including fishing and cargo handling, forestry and mining applications and a myriad of other construction applications.

We feel that our success is directly attributable to the creativity, commitment and enthusiasm of our employees.

POSITION SUMMARY

This working lead position reports to the Manager, Quality and Service and is responsible for the general monitoring and coordination of daily operations of the Service department, while also contributing to the successful and timely completion of RMA returns. Service technician requirements include efficiently validating testing of new or modified products, providing competent, professional field support to customers and making recommendations for new/improved processes that increase department efficiency, and/or increase revenue.

ESSENTIAL DUTIES AND RESPONSIBILITIES (functions): TWG expects that all employees will work safely without injury maintaining the highest safety standards in compliance with Company safety policies.

1. Oversee, monitor and safely coordinate the service team's daily workflow, including scheduling RMAs, validation tests, service calls, training employees, planning, assigning and directing work, and other tasks as assigned by Leadership.
2. Provide root cause analysis data to applicable departments.
3. Repair parts, assemblies performing mechanical tasks.
4. Write detailed repair procedures and or test reports as directed and maintain in Test Procedure library/Standards Library.
5. Write RMA's as required on units to be returned for repair or credit and prepares sales orders for RMA repairs.
6. Provide field support as assigned; including (not limited to) on-site diagnostics, repairs, part sales, and customer presentations.
7. Keep record of service calls, sales orders, RMA's, warranties and credits as directed and required.
8. Serve as trainer and mentor to new technicians in the area as needed.

JOB QUALIFICATIONSto include the following. Other job qualifications within TWG may be required.

1. Must have a safety-focused, positive, professional and respectful attitude and communications always within and outside TWG and / or Dover OPCS, both domestically and internationally.
2. Must demonstrate the ability to recognize problems, the willingness to respectfully confront problems and demonstrate problem solving skills.
3. Must be open to opportunities to learn and develop new skills.
4. Must learn and apply LEAN process improvement concepts as required.
5. Makes timely decisions and approaches all situations with integrity.
6. Analyzes job tasks to efficiently perform the job requirements in a timely manner.
7. Develops and maintains methods, procedures, attitudes and skills to provide quality work.
8. Has excellent attention to detail completing essential duties in an efficient and timely manner.
9. Maintains a safe, clean, orderly and uncluttered work environment.
10. Must be able to travel up to 50% as required and/or directed.
11. Becomes familiar and complies with Company procedures and policies as provided in Employee Handbook, Quality Manual, Safety Manual and or Official Postings. Participates in and attends as directed Company meetings, training sessions and seminars.

EDUCATION and/or EXPERIENCE

Associate degree or equivalent Mechanic Certification from two-year college or technical school in related field and 3 years minimum related experience and/or training; or equivalent combination of education and experience.

Required Experience:

1. Basic/entry level knowledge of mechanical elements/systems.
2. Basic knowledge of troubleshooting/root cause analysis of mechanical systems.
3. Basic ability to gather data, write reports, and present findings.

Preferred Experience:

1. Experience Leading a Team or Directing Work
2. Experience in gear trains, clutches, brakes, and supporting mechanical elements
3. Ability to read hydraulic schematics and perform diagnostics of hydraulic systems

Work Arrangement : onsite

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contactaccommodations@dovertwg.comfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

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