Sales Support Specialist

At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive/ benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all.

Join us and be a part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world.

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Our Sales Support team members represent the Benjamin Moore brand by creating best-in-class support experiences. The ideal candidate will have a passion for people and will maintain a positive, empathetic, and professional attitude. They will be adaptable, mindful, and humble. We are looking for someone who can work cohesively with sales, customers, and colleagues from diverse backgrounds to achieve a common goal.

Job Responsibilities:

* On the front lines with Field Sales and Logistics, acting as the voice of Benjamin Moore.

* Develop relationships with Field Sales and Logistics teams as well as customers over the phone, email, CRM.

* Obtain and evaluate relevant information to handle inquires and complaints.

* Knowledgeable and consistent handling of inquiries related to orders, delivery issues, pricing, job quote program, Specials, Market programs, promotions, company policies and related information.

* Prioritize and manage multiple tasks simultaneously in a fun, office environment.

* Expertise in Benjamin Moore product portfolio, color tools and competitor products.

* Works closely with all the Tools and Reporting to ensure efficiency and productivity is optimized.

* Ensure team performance data is being tracked and analyzed.

* Ensures that escalated issues are addressed appropriately and completely in a timely manner.

* Assists with cross functional departmental questions/issues.

* General understanding of accessing and creating/executing SAP and/or Data Warehouse look-ups and reports.

* Uses CRM to assist with logging fields sales complaints as directed.

* Knowledgeable with other support systems such as Manhattan Warehouse Management System, Microsoft CRM and Vistex.

* Other duties as assigned.

Qualifications:

Undergraduate degree or equivalent
• 5+ years in a fast-paced, high-volume contact center
• Expertise in contact center operations, software and processes along internal tools and operating
• Excellent product
• Understanding of the retail paint
• Understands the field sales
• Superior knowledge with company systems including, Microsoft Office and
• Effective interpersonal skills, relationship building and communication
• Ability to analyze situations and identify opportunities for
• Effective decision making and problem solving
• Must be self-motivated and
• Effective time management
• Flexibility in adapting to changing

Physical Requirements

• Prolonged periods of sitting at a desk working on a computer.
• Ability to lift up to 15 occasionally (e.g. files, boxes of documents).
• Frequent use of hands and fingers for typing, writing, and handling
• Visual activity required for reviewing documents, spreadsheets, and computer
• Occasional standing, walking, and reaching within the office
• Ability to travel occasionally for audits, training or compliance-related meetings as needed