Assistant Director, STEP Success (Supported Transition to Excellence Pathway)

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

The Assistant Director supports the overall success of students admitted into FIU's STEP pathways. This role develops, implements, and evaluates initiatives that promote student retention, progression, and timely graduation. They will work directly with a caseload of FTIC students admitted through General Supported Transition to Excellence Pathway (General STEP). The Assistant Director provides coaching and targeted outreach to support student success, monitors enrollment and academic milestones, and coordinates interventions when barriers arise. The position also supports STEP programming, events, and the SLS Plus course, while collaborating with the Associate Director on initiatives that benefit all STEP pathway students.

• Prepares and presents sessions for STEP pathway students at events such as Admitted Student Day and First-Year Orientation. Supports Advising & Registration Day for students admitted via the STEP Pathway.
• Monitors enrollment of STEP pathway students in designated sections of various courses. Assists with enrollment of students into designated sections as needed.
• Supports the SLS Plus course for STEP pathway students, including but not limited to the development, facilitation, and evaluation of workshops and group advising sessions, as well as tracking completion of students requirements.
• Works with the Associate Director to develop communication plans for students in the STEP pathways.
• Identifies common roadblocks or barriers for students in the STEP pathway and develops recommendations to reduce those roadblocks and barriers.
• Utilizes technology to manage a caseload of General STEP pathway students as a support role, in addition to a student's assigned academic advisor.
• Carries out targeted outreach projects to promote retention/re-enrollment, and progression to timely graduation, of students admitted through the General STEP pathway.
• Closely monitors the re-enrollment and progression of the students in the General STEP pathway. Executes proactive and reactive interventions, based on a variety of indicators.
• Coordinates data from multiple platforms to identify General STEP pathway students who miss critical course or pathway milestones. Meets with students to provide guidance and support regarding next steps when a milestone is missed.
• Documents all outreaches and meetings with students. Keeps detailed records of all student interactions across various platforms as needed.
• Responds to students messages, phone calls, voicemails, and other inquiries and requests in a timely manner.
• Engages in professional development to further job knowledge and skills in areas including but not limited to career and major exploration, academic advising, coaching, data analysis, etc.

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• Bachelor's degree and four (4) years of appropriate experience, or Master's degree and two (2) years of experience.

• Previous experience working in academic advising and/or other student service experience.

• Administrative

Begin time: 8:30 AM

End time: 5:00 PM

• Criminal Background Check

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email ocr@fiu.edu.

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or accommodations@fiu.edu. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.