Communications & Customer Engagement Specialist

Position Overview

The Communications & Customer Engagement Specialist serves as the primary voice of the IT service provider to the broader organization. This role is responsible for crafting clear, professional, and engaging communications that support IT initiatives, operational updates, service changes, and incident notifications. The ideal candidate combines exceptional communication skills with a solid understanding of IT operations, enabling them to translate technical information into accessible, audience appropriate messaging.

Key Responsibilities:

Develop, write, and distribute organizationwide communications related to IT activities, initiatives, outages, upgrades, and service changes.

• Serve as the central communications liaison between IT service teams and internal stakeholders.

• Create and deliver presentations, briefings, and messaging that effectively convey IT priorities, project updates, and service impacts.

• Maintain consistent communication standards, tone, and branding across all IT messaging channels.

• Partner with IT leadership and technical teams to understand upcoming initiatives and translate complex technical concepts into clear, userfriendly content.

• Manage communication timelines to ensure timely delivery of critical information, especially during incidents or service disruptions.

• Support customer engagement strategies that enhance awareness, understanding, and adoption of IT services.

• Gather feedback from end users and stakeholders to improve communication effectiveness and customer experience.

• Contribute to the development of communication plans, FAQs, knowledge articles, and other support materials.

• Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD, 12 years with a HS Diploma
• Strong written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
• Demonstrated excellence in writing, editing, and presentation development.
• Familiarity with IT operations, service management concepts, and common technology terminology.
• Ability to translate technical information into clear, concise, and engaging content.
• Professional presence and confidence when interacting with personnel at all levels of the organization.
• Strong organizational skills and the ability to manage multiple communication streams simultaneously.
• Experience in customer engagement, internal communications, or IT service communication preferred.
• Proficiency with communication tools, presentation software, and collaboration platforms.
• Must be able to obtain and maintain a Department of Energy (DOE) security clearance.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.