New

Contact Center Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Chino
Mar 27, 2026
Customer Service Representative - Inbound Call Center FastPaced \| CustomerFocused \| Automotive Support Are you customerdriven, confident on the phone, and comfortable juggling multiple screens at once? We're looking for experienced Customer Service Representatives to join a highenergy inbound call center team supporting automotive customers nationwide. If you thrive in a structured, fastmoving environment and enjoy helping customers find answers quickly, this role is for you. What You'll Do * Handle 30-40 inbound calls per shift, delivering prompt, professional customer service * Schedule customer appointments for airbag recalls and provide dealership information * Respond to questions related to recalls, warranties, and radio or system troubleshooting * Capture customer concerns accurately and document calls to create and manage cases * Provide clear, accurate information and resolve cases or route to the appropriate department * Work collaboratively with the team while also managing responsibilities independently * Navigate multiple screens, systems, and software tools simultaneously * Consistently meet or exceed performance goals, including handle time, customer satisfaction, and resolution metrics Schedule & Availability * Monday-Friday availability required * Must be flexible between 6:00 AM - 5:00 PM (varied agent schedules within this window) What We're Looking For * Prior call center or customer service experience * Strong computer skills with the ability to navigate multiple systems at once * Minimum 35 WPM typing speed * Great communication skills with strong attention to detail * Able to work independently while contributing positively to a team environment * Confident decisionmaker who can manage tasks with minimal supervision Nice to Have (Not Required) * Automotive or dealership experience * College degree (equivalent work experience welcomed) Why You'll Like This Role * Structured schedules and clear performance expectations * Supportive team environment with opportunity for feedback and growth * Highvolume experience that strengthens customer service and technical skills * A role where accuracy, efficiency, and professionalism are truly valued Experience Level: Expert Key Skills: Call Center \| Customer Service \| Computer Navigation \| Inbound/Outbound Support Job Type & LocationThis is a Contract to Hire position based out of Chino, CA. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Chino,CA. Application DeadlineThis position is anticipated to close on Apr 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.