New

Reporting & Quality Business Analyst

TEKsystems
$31.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Hawaii, Honolulu
Mar 27, 2026
Business Analyst - Reporting & Quality (Medicare Operations) Location: Honolulu, HI (Hybrid - depending on candidate location) Type: Contract (11 months) Industry: Healthcare Insurance Job Description TEKsystems is supporting a large healthcare client with a major systems modernization initiative within their Membership and Enrollment organization. The team is retiring a legacy tracking platform used for vendor oversight, enrollment/disenrollment processes, and membership operations, and transitioning to Salesforce. This Business Analyst - Reporting & Quality role will have ownership over reporting accuracy, quality assurance, and operational alignment during the transition. This is a handson, detailoriented role focused on reporting evaluation, data quality validation, SOP review, and crossfunctional collaboration. Key Responsibilities Reporting Oversight & Modernization * Inventory and assess existing Medicare-related reports to determine which can be migrated to Salesforce, rebuilt, consolidated. * Maintain a centralized repository of reports and ensure documentation remains accurate and up to date. * Partner with Data Analysts and stakeholders to validate report logic and ensure consistency across systems. * Ensure reporting frameworks remain compliant and aligned with the new Salesforce environment. Quality Assessment & Compliance * Review Standard Operating Procedures (SOPs) for Medicare billing, premium management, enrollment/disenrollment, and maintenance transactions. * Validate that operational outputs align with SOPs, quality standards, and regulatory expectations. * Perform quality audits and assist with defining and tracking quality metrics for Medicare operations. Requirements & Workflow Analysis * Support requirements gathering and documentation for the replacement of the legacy SBM system. * Identify gaps in existing processes and recommend improvements aligned with Salesforce architecture. * Assist with workflow optimization to reduce manual effort and improve operational consistency across internal teams and vendor partners. CrossFunctional Collaboration * Work closely with internal teams including Membership & Enrollment, Billing & Premium, Data Analytics, and Operations. * Collaborate as needed with offshore vendor partners. * Participate in crossfunctional working sessions to ensure reporting and quality needs are represented during system design and build. Operational Support * Support knowledge transfer, onboarding, and ongoing collaboration within the team. * Assist with operational readiness activities related to the Annual Enrollment Period (AEP). * Ensure replacement processes and reports meet Medicare regulatory timelines and internal audit standards. Required Qualifications * 3-5 years of Business Analyst experience, with a strong focus on reporting, quality/audit, and operations. * Experience evaluating reports, validating data quality, and aligning outputs to documented requirements. * Ability to analyze complex workflows and identify opportunities for process improvement. * Strong experience gathering and documenting business requirements. * Excellent communication, critical thinking, and problemsolving skills. * Selfdirected, solutionoriented, and able to ramp up quickly in a fastpaced environment. * Comfortable collaborating with multiple stakeholder groups, including offshore vendors. NicetoHave Skills * Healthcare, payer operations, Medicare, or premium billing experience. * Exposure to Salesforce or largescale system migration initiatives. * Experience with Billtrust or similar billing platforms. * Background in project management, data analysis, implementation, or internal operations. * Experience conducting quality audits or compliance reviews. Why TEKsystems TEKsystems connects top talent with meaningful contract opportunities that support highimpact initiatives. This role offers exposure to enterpriselevel system modernization, crossfunctional collaboration, and regulatorydriven healthcare operations. Job Type & LocationThis is a Contract position based out of Honolulu, HI. Pay and BenefitsThe pay range for this position is $31.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Honolulu,HI. Application DeadlineThis position is anticipated to close on Apr 10, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.