Technical Engineer | Level II

We're partnering with a leading organization in the financial services sector, dedicated to protecting what matters most to individuals and businesses. This innovative company leverages technology to deliver reliable and impactful solutions, fostering a secure and connected environment for its operations. Join a team that values precision, collaboration, and continuous improvement, making a tangible difference in the daily lives of countless customers.

The Opportunity:

Are you ready to be at the forefront of technological innovation, directly impacting how an organization operates and succeeds? We are seeking a dynamic and skilled individual to lead the charge in ensuring seamless technology operations and exceptional user experiences. In this pivotal role, you will be instrumental in deploying, maintaining, and troubleshooting critical infrastructure, directly contributing to the productivity and efficiency of the entire enterprise. Your expertise will not only resolve immediate challenges but also shape future technological advancements, empowering colleagues and driving the business forward.

What You'll Do:

* Lead, plan, and coordinate the technical support and problem resolution for the implementation and installation of computers, network equipment, audio/video systems, servers, and associated peripherals, adhering to established enterprise guidelines.

* Spearhead complex technical projects and initiatives from conception to completion.

* Develop and document clear procedures for problem determination, resolution, and installation support.

* Cultivate and maintain strong working relationships with customers, management, engineering teams, and peers.

* Serve as a role model, embodying the organization's core values and fostering a positive work environment.

* Coach, mentor, and actively participate in coordinating project and support tasks with team members.

* Ensure adherence to policies and guidelines related to travel expenses, overtime, and asset management.

* Provide expert guidance to customers on equipment standards and expenditures.

* Perform additional duties as assigned to support evolving business needs.

What You'll Bring:

* High School diploma or equivalent.

* Three years of customer-facing end-user technology support experience.

* Active Driver's License.

Stand Out With:

* Advanced knowledge of operating systems and office productivity suites.

* Proficiency with Mac and iOS systems.

* Exceptional customer service skills.

* Strong interpersonal skills, with the ability to thrive in a team environment.

* Effective oral and written communication abilities.

* Demonstrated advanced knowledge of desktop/laptop configurations and operating systems; telephony/VOIP, audio/video, and collaboration technologies; server functionality and configurations; and network topology and operating systems.

* Proven ability to manage and contribute effectively within a team setting.

* Professional maturity and the ability to positively represent the IT department.

* Solid leadership and project management skills.

* Capability to manage multiple large projects concurrently while maintaining day-to-day support activities.

* Adaptability to adjust priorities dynamically to align with changing business needs.

* Adeptness at isolating and resolving hardware, software, audio/video, facility, and network infrastructure problems on workstations, servers, voice, and network devices within established guidelines.

* Ability to accurately assess and understand customer needs, working with a sense of urgency to meet those needs within negotiated timeframes.

* Strong ability to interface effectively with customers and IT support partners in customer service and support situations.

**About Aquent Talent** Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

The target hiring compensation range for this role is $37 to $41. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.