Technical Engineer

Join a leading organization in the financial services sector, where innovation meets stability. This company is dedicated to protecting what matters most to its customers through cutting-edge technology and a commitment to excellence. As a valued partner, Aquent is seeking exceptional talent to contribute to a team that ensures seamless technological operations and drives forward the digital landscape of the enterprise. Your work will directly impact the daily efficiency and security of critical systems, empowering colleagues and supporting vital business functions. Are you a proactive and technically skilled individual passionate about ensuring the smooth operation of essential technology infrastructure? This is an exciting opportunity to step into a pivotal role where you will lead, innovate, and provide critical technical support across a dynamic environment. You'll be instrumental in implementing and maintaining vital systems, resolving complex technical challenges, and guiding your peers and customers. Your expertise will directly contribute to the stability and advancement of our technological capabilities, making a tangible difference in our operational success.

**What You Will Do:**

* Lead, plan, coordinate, and provide technical support and problem resolution for activities related to the implementation and installation of computers, network equipment, audio/video systems, servers, and associated peripherals.

* Lead complex projects and initiatives, applying and documenting procedures for problem determination, resolution, and installation support.

* Build and maintain positive working relationships, collaborating effectively with customers, management, engineering partners, and peers.

* Act as a role model, coaching and mentoring team members, and participating in coordinating various project and support tasks.

* Utilize strong analytical skills and technical knowledge to provide operational and business support for various computer systems to internal customers.

* Provide guidance to customers on equipment standards and expenditures, ensuring adherence to established policies and guidelines.

* Perform other duties as assigned to support the team's objectives and the organization's technological needs.

**Required Skills & Experience:**

* High School diploma or equivalent.

* Three years of customer-facing end-user technology support experience.

* Active Driver's License.

**Nice-to-Have Qualifications:**

* Advanced knowledge of standard operating systems and office productivity suites.

* Knowledge of diverse operating systems.

* Strong customer service skills and effective oral and written communication.

* Strong interpersonal skills, with the ability to work effectively within a team environment.

* Demonstrated advanced knowledge of desktop/laptop configurations and operating systems, telephony, audio/video, and collaboration technologies, as well as server functionality, configurations, and network topology.

* Ability to manage and work within a team environment, displaying professional maturity and positively representing the IT department.

* Solid leadership and project management skills, capable of managing multiple large projects while maintaining day-to-day support activities.

* Ability to adjust priorities dynamically to account for changes in business needs.

* Aptitude to isolate and resolve hardware, software, audio/video, facility, and network infrastructure problems on workstations, servers, voice, and network devices within established guidelines.

* Ability to accurately assess and understand customer needs and work with a sense of urgency to satisfy those needs within negotiated timeframes.

* Ability to interface effectively with customers and IT support partners in customer service/support situations.

- **About Aquent Talent:** Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

The target hiring compensation range for this role is $37 to $41. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.