Manager, Citations

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Manage all aspects of the company sponsored enforcement program. Work with field operations to ensure proper application of the enforcement policies, use of system and all related processes. Work with all internal and external resources that support the Citations program, including equipment vendors and IT resources. Coordinate with Accounting and Treasury departments as needed.

Violation Daily Responsibilities

Administer user access for multiple systems
• Work with field managers to train and demonstrate enforcement software and supporting systems
• Troubleshoot numerous internal systems for issues reported by field managers
• Recommend and direct software and program future enhancements
• Work with internal and external IT departments to develop and enhance software systems
• Work and respond to interdepartmental groups requests for information regarding the enforcement program
• Respond to field inquiries in a timely manner to ensure program "up time" and usage
• Create SQL queries to support troubleshooting and reporting
• Manage, order, configure, and deliver an inventory of enforcement equipment
• Manage and oversee various daily systematic and administrative processes
• Work with 3rd party vendors to maintain relationships and resolve issues
• Create and maintain program supporting documentation

Violation Monthly Responsibilities

• Provide Monthly / Quarterly or Ad Hoc reports to Executive Management
• Reconcile payment files
• Oversee enforcement program audit processes
• Keep abreast of enforcement industry trends
• Reconcile monthly commission calculation and payment with collections partner

Pay Rate: $25.00 per hour

• 4 year college degree required
• Self - motivated and resourceful
• Advanced Excel and Word
• Basic Microsoft SQL knowledge
• Advanced communication skills; verbal and written
• Analytical and problem solving skills
• Strong Customer Service skills; both internal and external customers
• Basic knowledge of accounting requirements (general ledger posting functions)
• Vendor management experience
• 3 - 5 years of experience managing internal business processes
• Ability to comprehend interdepartmental dynamics, dependencies and impact

Salary Range: $25.00 per hour

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.