Host - Casino

Why Bally's?

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The Casino Host position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills.

Responsibilities:

* Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.

* Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.

* Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.

* Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program.

* Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.

* Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events.

* Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.

* Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.

* Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.

* Achieves departmental sales and growth goals.

* Develops in-house invitation lists for special events and other significant hosting events.

* Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

* Attends and aids in the coordination of special events.

* Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.

* Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals.

* Develops and maintains technical skills to maximize use of patron data systems.

* Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.

* Monitors patron activity and profitability of all assigned players.

* Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.

* Provides assistance at special events as needed.

* Provides professional representation on behalf of the Company at internal and external meetings and events.

* Ensures interactions with internal and external guests follow the guidelines of customer service program.

* Adheres to all Corporate and local policies, procedures, and operating guidelines.

* Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Qualifications:

• Minimum 21 years of age.
• Bachelor's degree (B.A.) from four-year college or university; or minimum of five (5) years customer service experience and/or training; or equivalent combination of education and experience.
• Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games.
• One (1) year of hosting experience with adequate customer following preferred.
• Proficient in MS Office (Word, Excel, and Outlook), Sales Force (CMS); ACSC preferred.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be able to maintain confidentiality and a high level of professionalism at all times.
• Excellent verbal and written communication skills.

What's in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally's Bet on You - We can't wait to meet you!