Supervisor - Hotel Front Desk

Why Bally's?

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

Hotel Front Desk Supervisor -

This position is responsible for Supervising the day-to-day activities of the Hotel Operations. Prioritizing good communication with your coworkers to help make everyone feel a part of all one team.

Responsibilities:

Responsible for creating a fun and productive work environment.

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  • Verifies daily paperwork.
  
  
  
  
  • Ensures that customer problems/complaints are handled in a timely, effective, courteous manner.
  
  
  
  
  • Trains new employees and the ability to prepare work schedules.
  
  
  
  
  • Responsible for the motivation, continual training, and empowerment of employees.
  
  
  
  
  • Ensures that staff behavior and appearance comply with established policy.
  
  
  
  
  • Processes discrepancy reports, rate variation and credit reports.
  
  
  
  
  • Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of Casino, Group Sales, and VIP guests based upon time of arrival, special requests, and play-based value.
  
  
  
  
  • Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
  
  
  
  
  • Coordinates the ordering and reconciliation of package coupons.
  
  
  
  
  • Distributes, handles, redeems, and assigns for distribution coupons that are considered in the calculation of gross revenue.
  
  
  
  
  • Announces evacuations, contacting appropriate executives in emergencies and evacuation situations.
  
  
  
  
  • Partners with Housekeeping, Front Services and Casino Marketing to ensure timely guest check-in and maximum occupancy.
  
  
  
  
  • Ensures cleanliness, organization, and safe condition of work areas.
  
  
  
  
  • Maintains knowledge of hotels, community, and special events to accurately provide guests with needed information.
  
  
  
  
  • Administers superior customer service to all guests.
  
  
  
  
  • Completes special assignments as requested.
  
  
  
  
  • Any Other Required Duties as assigned
  
  
  
  

Qualifications:

• High school diploma or equivalent Preferred
• Must project a professional and positive image.
• Proficiency in Opera PMS preferred.
• Two years' front office or related guest service experience required.
• High energy level.
• Proficiency in typing.
• Excellent non-verbal communication skills - good posture, able to establish eye contact, and positive body language.
• Must project a professional and positive image.
• Ability to handle and carry out instructions.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to maintain composure under stress in a fast pace work environment.
• Must be able to stand for long periods of time.
• Basic reading and math skills.
• Ability to work a flexible schedule.
• Excellent interpersonal and communication skills.
• Must be able to communicate clearly and effectively with all employees and guests.
• Ability to understand and promulgate written memos, instructions, regulations.

License Requirements:

Must secure appropriate RI mandated gaming licenses

Physical/Mental Requirements:

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Working Conditions:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

What's in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Hourly Range: $24.00 / hour

Bally's Lincoln Casino Resort: About | LinkedIn

http://www.ballyslincoln.com/ (Right Click to open)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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