Director of Analytics

Job Description:

Title: Director, Analytics
Location: Remote US
Reports to: Head of SmartDigital Analytics & Insights
Vacancy: This is a new vacancy

Role

The Technology Director, Technology & Analytics serves as a strategic and operational leader across a leading OEM Dealer Digital program's technology ecosystem. This role provides stability and thoughtful evolution across Salesforce, automation bots, Tableau reporting, and emerging AI capabilities. The role builds on an established foundation while ensuring platforms continue to scale with quality, governance, and performance.

Core Technology Responsibilities

• Salesforce Platform Ownership

• Serve as executive owner of the Salesforce ecosystem supporting approximately 140 users, including CRM, dealer workflows, and client-facing reporting.

• Define and maintain the Salesforce roadmap, governance standards, and adoption management.

• Ensure platform stability, scalability, data integrity, and audit readiness.

Automation, Reporting & Analytics

• Oversee automation bots reviewing dealer websites.

• Own Tableau reporting environments supporting field and program performance.

• Ensure consistent, reliable, and client-ready reporting across all analytics outputs.

Data Story Telling & Executive Communication

• Translate complex data, analytics, and system performance into clear, concise, and actionable insights for executive leadership

• Synthesize inputs across Salesforce, automation, Tableau, and AI initiatives into cohesive narratives that support strategic decision-making

• Tailor communications to executive and client audiences, balancing technical accuracy with business relevance

• Ensure executive-level materials (dashboards, QBR content, etc) clearly articulate impact, outcome, and ROI

AI & Advanced Analytics Ownership

• Lead AI enablement initiatives and related use cases.

• Evaluate, operationalize, and scale AI capabilities where value is demonstrated.

• Ensure AI outputs are explainable, governed, and embedded into operational platforms.

Governance & Quality

• Maintain and enhance structured QA, release management, and validation standards.

• Ensure data reliability, audit readiness, and deployment discipline.

Execution & Throughput

• Directly prioritize and manage CRM and Data & Analytics workstreams.

• Translate business requirements into deployed solutions with speed and quality.

• Remain hands-on in configuration, reporting, and system architecture as needed.

Vendor & Program Accountability

• Serve as the primary technology accountability partner.

• Proactively identify and address execution gaps.

• Provide clear visibility into technology performance, delivery standards, and outcomes.

Roadmap & Optimization

• Optimize the existing Salesforce, automation, and Tableau stack.

• Evaluate improvement opportunities and new platforms where appropriate.

• Maintain a documented technology roadmap aligned to client priorities.

Executive Reporting

• Deliver quarterly technology and analytics updates to client executive leadership.

• Communicate system health, adoption, enhancement velocity, and ROI.

• Translate technical performance into clear business impact.

The Ideal Candidate

This is a hands-on technology leadership role combining platform ownership with direct people leadership. The Technology Director operates as a player-coach, leading a team of four (CRM Lead and Data & Analytics Lead among them) while remaining deeply engaged in execution.

The role oversees and prioritizes team workloads, provides technical guidance and mentorship, and stays close enough to the work to ensure quality, responsiveness, and continuity as the program scales. This leader balances governance and execution, increasing throughput without sacrificing platform integrity or client confidence.

"I am looking for a diplomatic leader who can synthesize differing opinions into a unified strategy. This role requires more than just technology and project management; it requires professional gravitas to counsel OEM executives and the operational discipline to keep diverse delivery initiatives on track. You must be passionate about the future of digital automotive retail and possess the communication skills to inspire both your team and your client."

This position has a starting salary range of $130,000 to $150,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee's pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Company Mission

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.

Our Values

We POWER Our Customer's Success

We are Innovative, Collaborative and Grounded in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out totarecruitment@jdpa.com.

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companiesin various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power's behalf. You agree to the fact that to the extent necessary yourpersonal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power's behalf, including also transfers to servers and databases outside the country where you provided J.D. Powerwith your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clickinghere.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.