Analyst, Channel Operations

Job Description
Employee Information

Job Title:	Analyst, Channel Operations
Reports To:	Director, Channel Operations		FLSA Status:	Exempt
Division:	Business Operations		Grade:	17
Department:	Channel Management		Updated Date:	March 19, 2026
Direct Reports:	None		Office Requirement:	HQ

Position Purpose

The Analyst, Channel Operations provides operational support to Channel stakeholders including non-profit agencies, distribution partners, federal agencies, and internal partners.

Essential Job Functions

• Support product lifecycle management for AbilityOne NSNs including monitoring new product introductions, NSN additions and deletions, SKU transitions, price changes, communication product substitutions/modifications, and ensuring all updates are accurately reflected across distributor files and internal systems
• Assist with operational issues affecting federal customers, including backorders, pricing discrepancies, product availability gaps, and data misalignment across PLIMS, GSA, Amazon, wholesalers, and internal databases
• Support analysis and review of 51.542 sales data
• Maintain, update, and verify product data across channel partner platforms and internal systems, including quarterly product launches and ad-hoc product additions
• Support the quarterly product launch process by entering product specifications, operational contacts, and Safety Data Sheets (SDS) into wholesaler systems to ensure accurate product availability and readiness
• Route pricing inquiries to the appropriate team or channel, ensuring timely and accurate resolution for internal and external stakeholders
• Communicate regularly with channel partners via email to provide timely updates and resolve inquiries related to backorders, pricing discrepancies, product availability, and other supply chain barriers affecting order fulfillment
• Communicate effectively with stakeholders through clear, professional written and verbal correspondence, ensuring alignment with deadlines, organizational expectations, and engagement of internal teams, external partners, and federal stakeholders

Other Job Duties

• Attend weekly customer meetings to discuss supply chain issues, provide updates, and collaborate on solutions to ensure program efficiency and continuity
• Coordinate projects and initiatives, including supporting wholesaler sponsorship requests and other program-related activities
• Collect and disseminate product information from NPAs to enhance wholesaler system content, improve data accuracy, and reduce frustrated freight or supply chain disruptions
• Provide ad-hoc analysis support to the channel team as needed
• Support channel team by assisting with planning and event matrix preparation
• Train colleagues and channel partners on new tools, processes, and compliance requirements, with a focus on Excel and pivot tables
• Other duties as assigned

Supervisory/Management Responsibilities

This position does not include supervisory responsibilities

Travel

This position includes anticipated travel responsibilities:

• Travel up to 10% to visit key customers and stocking partners' distribution centers, gaining supply chain insights to support resolution of operational issues within the program

Experience

• Three (3) to five (5) years of operational support experience, resolution of customer support issues and working knowledge of related industry and business practices

Education, Certifications, and Licensure

• Undergraduate degree from a regionally accredited university or college
• An equivalent combination of education and/or experience may also be acceptable

Minimum Technical Skills and Experience

• Proficiency in Microsoft Office, including Outlook, Word and Excel at an advanced level
• Experience using Zoom, Microsoft Teams, and/or other online meeting platforms
• Knowledge of AbilityOne policies 51.540 and 51.542, ensuring compliance with program requirements and supporting accurate reporting and operational processes
• Experience responding to inquiries, resolving issues, and ensuring a positive customer experience while maintaining program compliance

Ideal Soft Skills and Mental Skills

• Strong organizational, analytical, multi-tasking and interpersonal skills required
• Ability to concentrate, prioritize tasks to meet deadlines while maintaining a strong attention to detail
• Ability to thrive in a fast-paced collaborative environment
• Demonstrate reliability and accountability
• Effective communication, decision making, and problem-solving skills
• Ability to make sound decisions and exercise good judgment

NIB Core Competencies

• Accountability
• Communication Skills
• Ethics /Integrity
• Customer Care
• Job Knowledge/ Technical Skills
• Process Improvement

Physical Demands and Work Environmental Factors

The physical demands described here represent those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing this role, the employee may be required to carry and lift items weighing up to 15 lbs. The employee is constantly required to perform work on a keyboard, read, and sit. The employee will have frequent visual contact with a computer monitor. Specific vision abilities include visual inspection of materials including near distance and color vision as applicable. The employee will be occasionally required to hear and walk. And the employee is rarely required to reach or stand.

Equal Employment Opportunities Statement

NIB is an equal opportunity employer and is committed to fostering an inclusive and accessible workplace. We do not discriminate against any employee or applicant based on any protected characteristic or status. We also provide reasonable accommodations for qualified individuals with disabilities throughout the employment process. If you require an accommodation to perform the essential functions of the position, please contact Human Resources at HRcompliance@nib.org. We will engage in an interactive process to determine a reasonable accommodation, barring undue hardship.

Acknowledgment

I have reviewed the Job Description for the position. I understand the duties, responsibilities, and expectations outlined. I acknowledge that this Job Description will serve as a basis for periodic performance evaluations.

I understand that my employment with the Company is "at will," meaning either I or the Company may end the employment relationship at any time, for any reason, with or without notice. This Job Description summarizes the primary responsibilities of my position and is not intended to be a complete list of all duties. The Company reserves the right to modify this Job Description at any time, at its sole discretion.

Employee Name		Date
Employee Signature