Senior Configuration Management Service Analyst

Title: Senior Configuration Management Service Analyst

Location: Taylor, TX 76574

Duration: Contract

Work Schedule: 1st Shift, Hybrid (2 Days Onsite and 3 Days Remote)

Pay Rate: $60/HR to $80/HR

Job Summary:

• Manages and optimizes the Configuration Management Database (CMDB) to ensure data accuracy and support IT Service Management (ITSM) processes.
• Implements and refines Discovery and Service Mapping, ensures data integrity through audits and validation, and develops dashboards and reports to monitor CMDB health.
• Requires a strong understanding of ITSM capabilities, along with experience in CMDB data modeling, automation, and stakeholder collaboration, to provide technical leadership and training.
• Understands and applies principles, theories and concepts related to the profession and Client's culture.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Impact is generally limited to specific assignments or projects.
• May respond to inquiries and/or provide assistance and/or guidance to lower-level workers.

Role & Responsibilities:

• Configuration Management Analyst Sr.
• Serve as a subject matter expert (SME) for the CMDB, maintaining its accuracy, completeness, and integrity.
• Drive the implementation and optimization of Discovery, Service Mapping, and other automation tools to populate and maintain the CMDB.
• Conduct CMDB audits, data certification, and reviews to identify and resolve technical deficiencies and ensure data accuracy.
• Design and deliver dashboards and reports to provide insights on Key Performance Indicators (KPIs) and support data-informed decisions.
• Proactively identify and implement opportunities for process and automation improvements within the configuration management lifecycle to enhance efficiency.
• Partner with DevOps, CI Owners, Solution Architect, Cyber Security and other key stakeholders to ensure accurate and timely CMDB population and to align processes with ITIL best practices.
• Provide technical guidance and mentorship to other analysts.
• Manage prioritization of the CMDB backlog and perform configuration and development tasks as needed.

Required Experience:

• Requires minimum 5 years job related work experience in excess of degree requirements
• Requires minimum 5 years progressively responsible experience in Configuration Management or other relevant work experience
• Ability to analyze data, identify technical deficiencies, and solve complex problems related to data quality and process issues.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Advanced SQL proficiency for data analysis and reporting.
• Experience using AI tools to streamline day-to-day workflows and improve team efficiency.

Required Education:

• Bachelor's Degree : Business, Computer Science, Information Systems or related field (Required) or a combination of education and experience that provides equivalent knowledge to a major in such fields is required.

Required Certification:

• ITIL Foundation (Preferred).
• ServiceNow Certified System Administrator or equivalent ITSM/ITOM certification (Preferred).