Analyst II, Requirements & Testing

Applications due by April 10, 2026

Goodwill of Colorado

Job Description

Pay: $76,000 - $80,000

Work Schedule: Full-Time; Monday - Friday, 8-5 PM. Occasional after hours may be needed.

Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate.

JOB SUMMARY:

The Analyst II, Requirements and Testing role is responsible for ensuring that technology solutions meet business needs, shaping, validating, and ensuring the quality of such solutions from concept through release and supporting them throughout their lifecycle. This role closely partners with the business and technology teams to define requirements, assist in solution development, ensure solutions are built correctly, and confirm they deliver intended business and stakeholder outcomes.

This role acts as a bridge spanning business and technology teams as well as vendors, ensuring that technology solutions are fit for purpose, testable, and reliably delivered, while maintaining appropriate controls to preserve objectivity and quality.

ESSENTIAL FUNCTIONS:

Product Requirements and Business Systems Analysis:

• Collaborate with business team members to understand business/user needs, elicit, analyze, and document business requirements, workflows, and system needs that drive desired outcomes.
• Translate business needs into clear, complete, and testable functional requirements, user stories, and acceptance criteria.
• Analyze current state processes and systems; identify gaps, risks, and improvement opportunities, shaping scope and the to-be state by clarifying trade-offs, dependencies, and constraints.
• Support solution design by validating that proposed system capabilities and changes align with business objectives and constraints.
• Maintain alignment and traceability across business outcomes, priorities, requirements, and test cases.
• Act as a steward of the technology-enabled business outcomes and a subject matter liaison across technical and non-technical teams.

Testing, Quality Assurance, and Application Support:

• Develop test strategies, test plans, and test cases aligned with outcomes, documented requirements, and user expectations.
• Design and execute functional, integration, and regression tests based on requirements and acceptance criteria. Validate end-to-end workflows, business rules, data accuracy, edge cases, and exception handling.
• Identify, document, and triage defects in collaboration with business and technology teams. Verify fixes and confirm readiness for deployment.
• Support and guide user acceptance testing (UAT) by preparing test scenarios, guiding business testers, and validating results and ensuring they reflect real world usage.
• Provide ongoing application support as needed throughout the system lifecycle. Develop training materials and process documentation for end-users and other support functions (e.g. Helpdesk).

Change Management, Continuous Improvement, and Risk Management:

• Communicate status, issues, and risks pertaining to projects and technology solutions in a timely manner.
• Participate in change management and deployment processes, validating readiness, scope, and impact.
• Use qualitative and quantitative feedback to refine requirements and testing. Participate in post release review and feedback cycles to identify improvement opportunities.
• Ensure requirements and testing artifacts support auditability, traceability, and compliance needs.
• Escalate risks, ambiguities, or quality concerns when requirements or solutions do not align.

Other:

• The incumbent must be adept with reprioritizing responsibilities depending on the needs of the department and the organization. They may be assigned additional/different duties occasionally to help support the IT group and the company.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A Bachelors degree in Computer Science, Information Technology, or related field is required.
• In addition, industry certifications are preferred (e.g., Certified Business Analysis Professional (CBAP), and PMI Professional in Business Analysis (PMI-PBA), Certified Software Quality Engineer (CSQE), Certified Agile Software Test Professional (CASTP).

Experience:

• Five (5) years of experience with business systems such as enterprise resource planning (ERP), point of sale (POS), customer relationship management (CRM), Finance, Human Resources (HR), and/or operational systems, both cloud-based and on-premises.
• Knowledge of and hands-on experience with database management system (DBMS) and Structured Query Language (SQL).
• Experience with defect tracking and test management tools. Experience with test automation tools such as Selenium, Quick Test Pro, or ACCELQ preferred.
• Experience with Azure DevOps or similar tool is preferred.
• Understanding of data validation, reporting, and basic integration concepts.
• Experience with retail and thrift industries is a plus.
• High-level understanding of Microsoft .NET/Azure.
• Familiarity with systems development life cycle (SDLC) methodologies (Agile, hybrid, or waterfall).

Other:

• Exceptional analytical, problem solving, and critical thinking skills with a robust product and solution orientation.
• Excellent business and systems analysis skills with proven ability to discover and map processes, elicit and document requirements. Ability to write clear, concise, and testable requirements and acceptance criteria.
• Strong functional testing and quality assurance skills. Experience creating and executing test cases based on business and functional requirements.
• Excellent communication and documentation skills with ability to effectively collaborate with both technical and non technical stakeholders.
• Understanding of cloud computing and software-as-a-service solutions.
• Ability to investigate complex software application issues and collaborate with engineering staff.
• Experience with projects of various sizes, ranging from small to large/enterprise-scale. Knowledge or experience with digital transformation a plus.
• It is preferred that the incumbent have the ability to drive for company business*.

*Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, or for purpose of receiving company mileage reimbursement they must be at least:

• 21 years of age (not engaged in passenger transportation),
• 25 - 70 years of age for all passenger transportation services,
• 25 years of age for CDL.

Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 871 - Analyst II, Requirements & Testing Dept Number: 9300

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - NEVER

Light: 14 lbs & under - OCCASIONALLY

CARRYING:

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - NEVER

Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - OCCASIONALLY

REACHING:

Above Shoulder - OCCASIONALLY

At Shoulder - OCCASIONALLY

Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - NEVER

SQUAT - NEVER

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - CONTINUOUSLY

Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING - OCCASIONALLY

STANDING - OCCASIONALLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe - OCCASIONALLY - Driving*