New

Human Services Program Manager

New Hanover County
See Position Description
medical insurance, dental insurance, vision insurance, parental leave, paid holidays, long term disability, 401(k), retirement plan
United States, North Carolina, Wilmington
Mar 27, 2026
Position Information New Hanover County is seeking an experienced Human Services Program Manager for the Economic Services unit of the Department of Social Services. This position oversees programs that offer state and federal aid and assistance to County citizens, specializing in Food and Nutrition Services, Childcare, WorkFirst, Family Assistance, and Energy Programs. The ideal candidate will effectively lead and manage the performance of dynamic teams while fostering accountability and growth. They will demonstrate strong interpersonal and communication skills, building collaborative relationships with internal units, supervisors, departments, and community stakeholders. This individual will be adaptable, solutions-oriented, and able to balance competing priorities while maintaining a focus on high-quality service delivery. Essential Duties: Oversee program operations, ensuring compliance with agency, state, and federal eligibility regulations Analyze policy impacts and implement process improvements affecting clients and staff Support budget development through reporting, workload analysis, and funding monitoring Supervise and support staff by providing guidance, training, and issue resolution Build and maintain partnerships with community organizations and represent the department in meetings and committees. Additional responsibilities include assisting in developing and evaluating program goals and objectives; coordinating community outreach and public education efforts; responding to media and stakeholder inquiries; serving as a liaison during audits; ensuring staff have the tools and resources needed to deliver services effectively; and maintaining consistent attendance in alignment with county scheduling requirements. Working for New Hanover County's Health and Human Services Agency: New Hanover County's Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county. The agency is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the agency have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions, and above all, an overwhelming desire to serve the citizens of our county. New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, equity, innovation, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, and supports equitable and inclusive policies and growth opportunities. Our talented team has a passion for providing care and services that effect change in the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County. Living in New Hanover County, NC: New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth. * * * * Hours: 8:00 AM - 5:00 PM, Monday - Friday. Must be available to report for emergency work assignments during emergency situations. Employment Type: Full-time, Exempt Salary Information: The hiring range for this position is $62,126 - $87,000 plus a competitive benefits package. Salary will be determined based on qualifications, internal equity, budget, and market considerations. New Hanover County Offers: Employer paid 401k contributions; Retirement plan through the NC Retirement system; Flex time and telework availability, depending on your position; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, and vision insurance + many other insurance options; Onsite, employer-paid health and wellness center; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more! Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work. Qualifications Minimum Qualifications Bachelor's Degree in a Human Services field and five (5) years of progressively responsible experience in human services or economic services, including two (2) years of supervisory experience; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the job such as those listed above. Relevant experience may substitute for degree requirements. Desired Qualifications Strong knowledge of North Carolina Economic Services programs, including Food and Nutrition Services, and relevant state and federal regulations. Experience with budgeting, reporting, data analysis, and program evaluation (including NC FAST) Additional Preferred Skills: Experience analyzing policy impacts and implementing changes; preparing detailed reports and monitoring funding; and using data to inform decision-making and improve program outcomes. Licenses/Certifications Valid North Carolina Driver License required by first date of employment with good driving record. Other Information Application Deadline: This position is open until filled. Priority consideration will be given to applications received through Monday, April 13, 2026 so apply today! Applicant Information: After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal. New Hanover County is an Equal Opportunity Employer.