Service Data Analyst - Morrisville, NC

• BI & Dashboard Development: Design, develop, deploy, and maintain enterprise-grade power BI solutions, including complex DAX measures, dynamic reports, interactive dashboards for KPI tracking, and dataset monitoring and optimization.
• Data Analysis & Insight Delivery: Perform in-depth data analysis, data cleaning, data transformation, and advanced analytics to uncover business insights and drive data-driven decision-making.
• Data Warehouse & ETL Maintenance: Architect, optimize, and maintain data warehouses; develop high-performance SQL queries, monitor and stabilize ETL pipelines to ensure data integrity, accuracy, and efficiency.
• Project Management: Lead or participate in end-to-end data & BI projects, including requirement collection, planning, milestone tracking, risk management, and delivery coordination to ensure on-time and high-quality project outcomes.
• Stakeholder Collaboration: Partner closely with cross-functional teams including Sales, Operations, and Finance to translate business needs into structured data requirements, reports, and dashboards.
• Data Governance & Foundation Support: Implement data governance standards, data uploading, integration, and consolidation processes to build a reliable data foundation.
• Ad-hoc Data & Reporting Support: Provide timely ad-hoc data extraction, analysis, and reporting support for business teams.
• System & Operation Maintenance: Oversee data analysis and BI systems, troubleshoot technical issues promptly, and ensure stable operation.
• Deep Dive & Process Optimization: Conduct root-cause analysis for exceptional cases, review and optimize data-related processes.
• Quarterly Closing Data Support: Ensure accurate and timely data support for quarterly financial and business closing.

Minimum Qualifications:

• Bachelor's degree in Data Science, Computer Science, Statistics, or a related field.
• 5+ years of working experience in data engineering, data analysis, BI development, or related fields.
• 2+ years of hands-on experience in Power BI Desktop development (data modeling, DAX, visualization).
• Advanced SQL proficiency (2+ years with MS SQL and Hive SQL), including query optimization and performance tuning.

Preferred Qualifications:

• Fluent English (written/spoken) for global stakeholder communication and collaboration.
• Proven track record of independently delivering end-to-end BI and data projects.
• Ability to simplify technical concepts for non-technical audiences and clarify ambiguous business requirements.
• Strong background in Data Analysis, BI, and Project Management.
• Experience or educational background in AI or Data Scientist is a strong plus.
• Experience managing or contributing to fast-paced, cross-departmental data & BI projects.
• Exposure to multiple business domains (e.g., retail, finance, logistics).
• Master's degree in a relevant field.