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Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. The Job The POD Ops Associate partners with the APC manager and Medical Director to oversee the operational aspects of 1-3 SCAN Mobile Care Team PODs, ensuring efficient performance, effective communication, and high-quality care delivery while collaborating with key stakeholders to optimize operational processes and enhance patient outcomes. You Will
Performance Monitoring and Analysis:
Monitor and analyze performance metrics including but limited to ADK, visits per day, visits per week, open notes, notifications, TigerConnect access, documentation, and RAF scoring. Identify trends and collaborate with APC manager and Medical Director on process improvement efforts. Prepare reporting for POD leadership and the SCAN Mobile Care Team leadership on POD performance. Communication and Collaboration:
Conduct regular touchpoints with the APC manager and Medical Director to review performance metrics, identify coaching or performance management opportunities, address operational issues, and ensure alignment with clinical goals. Foster positive relationships with communities and community partners to enhance collaboration and service delivery by rounding in POD communities. Patient Engagement and Quality Care Delivery:
Perform in-person rounding at pod communities, collaborating with APC manager at least monthly to engage with APCs, address concerns, address operational concerns and ensure quality care delivery. Vendor Management and Issue Resolution:
Manage regional vendor issues and relationships, including communication with community stakeholders, resolution of regional issues, and escalation to central management for overall resolution. Panel Management:
Oversee panel management to ensure effective patient assignment, route optimization, and PCP relationship. Process Improvement and Standardization: Collaborate with central operations project team to identify and raise areas for possible pod standardization and promote best practices. Member Satisfaction:
Operations Oversight and Issue Management:
Serve as the operational pod owner and collaborator, overseeing day-to-day operations and effectively managing issues, whether operational or otherwise, by utilizing appropriate escalation pathways for timely resolution. Adhere to all quality, compliance, and regulatory standards to achieve SCAN outcomes. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Other duties as assigned. Actively support the achievement of SCAN's Vision and Goals. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
Your Qualifications
Bachelor's degree in healthcare or business-related field required. Master's degree in healthcare or business administration preferred. A comparable combination of education/experience and/or training will be considered equivalent to the education listed above. Experience in Healthcare Operations: Prior experience in healthcare operations management, preferably in a similar role overseeing the operational aspects of healthcare delivery, such as managing a clinic, mobile healthcare unit, or healthcare POD. Leadership Experience: Demonstrated leadership experience, including managing teams, setting strategic direction, and driving operational excellence to achieve organizational goals. Quality Improvement Experience: Familiarity with quality improvement methodologies and practices, such as Lean Six Sigma or continuous quality improvement, and experience implementing process improvements to enhance operational efficiency and patient outcomes. Strong Communication Skills: Ability to effectively communicate with various stakeholders including APC managers, Medical Directors, Sales associates, APCs community partners, and regional vendors to facilitate collaboration and address operational issues. Leadership and Team Management: Capacity to lead and manage a diverse team of healthcare professionals, fostering a positive and collaborative work environment while motivating team members to achieve common goals. Analytical Skills: Proficiency in analyzing performance metrics and operational data to identify trends, areas for improvement, and opportunities for optimization to enhance operational efficiency and patient care delivery. Problem-solving Abilities: Aptitude for identifying and resolving complex operational issues and challenges promptly and effectively, utilizing critical thinking and decision-making skills to implement solutions that align with organizational objectives. Adaptability and Flexibility: Ability to adapt to changing priorities, environments, and situations in a fast-paced healthcare setting, demonstrating flexibility and resilience in managing multiple tasks and responsibilities while maintaining a focus on delivering high-quality patient care.
What's in it for you?
Base salary range: $70,304.00to$84,413.00annually Work Mode: Hybrid (ideal candidate located in OC or LA area) Annual bonus program Robust Wellness Program Generous paid-time-off (PTO) Eleven paid holidays per year, plus 1 additional floating holiday, plus 1 birthday holiday Excellent 401(k) Retirement Saving Plan with employer match and contribution Robust employee recognition program Tuition reimbursement An opportunity to become part of a team that makes a difference to our members and our community every day!
We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-BB1 #LI-Hybrid Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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SCAN Group
$70,304.00to$84,413.00
paid holidays, tuition reimbursement, 401(k)
Apr 01, 2026