Executive Director Patient Access

Description

Calling all Esteemed Leaders! Are you a revenue cycle executive who excels at driving operational excellence, transforming patient access, and improving the financial and experiential front door of care? Do you thrive in complex healthcare environments where performance, patient experience, and strategic alignment matter every day? If so, we invite you to consider the Executive Director, Revenue Cycle Services (RCS) - Market Operations opportunity.

The Role:

The Executive Director, Revenue Cycle Services (RCS) - Market Operations is responsible for implementing the strategic vision and ensuring all revenue cycle programs and activities are standardized, efficient, costeffective, and aligned with the designated market.

This role leads transformational change and is accountable for the health of the patient access revenue cycle within the market, including budget, cost, productivity, and overall performance. The Executive Director is responsible for the overall ministry patient experience and for achieving performance goals and financial targets across assigned markets.

Functional responsibilities include oversight of registration, ministry pointofservice collections, selfpay screening in the emergency department, and eligibility denial prevention to ensure quality and efficiency across the market delivery system. The Executive Director partners closely with the VP, RCS Market Operations to develop and execute strategic plans focused on operational excellence, innovation, and customer service, and works closely with Regional and Ministry Chief Executives.

What You'll Do:

Patient Access & Experience Oversight

• Oversee the patient experience across registration demographics, coverage discovery, pointofservice collections, selfpay screening, and emergency department eligibility programs (varies by state).
• Maintain accountability for denial prevention and KPI targets, including controllable denials, pointofservice collections, and Medicaid conversions driven by consistent screening or HPE eligibility processes.

Market Leadership & Executive Partnership

• Develop and maintain strong business relationships with Regional and Ministry Chief Executives within the market.
• Collaborate on initiatives, communicate proactively, and remain current on growth and expansion plans across the market.

Patient Experience & Digital Enablement

• Lead patient experience initiatives across the designated market.
• Partner with ministries to design and implement programs that enhance the patient experience, including digital tools that ease the way and MyChart adoption strategies.

Caregiver Engagement & Performance

• Maintain responsibility for overall caregiver engagement scores within the assigned market.
• Collaborate with peers and ministry leaders to share best practices and improve patient and caregiver experience outcomes.

Financial, Productivity & Operational Accountability

• Maintain responsibility for the assigned market budget and productivity performance.
• Participate in ministry and market revenue cycle meetings, denial prevention, and compliance committees; oversee solutions and monitor progress against action plans.

Industry Awareness & Continuous Improvement

• Stay current on industry trends, best practices, automation, and technology solutions.
• Collaborate with peers, revenue cycle leaders, and ministry leaders on crosscutting initiatives to improve efficiency and effectiveness.

What You'll Bring:

Education

• Bachelor's Degree in Business, Finance, Healthcare Administration, or related field; or equivalent education/experience
• Master's Degree (preferred)

Experience

• 10+ years of experience in revenue cycle operations, overall or frontend
• 10+ years of progressive leadership experience in frontend revenue cycle (preferred)

Leadership & Professional Skills

• Demonstrated problemsolving capability
• Proven ability to build strong customer and executive relationships
• Effective leadership skills with the ability to influence and drive results
• Excellent organizational skills and attention to operational detail
• High degree of initiative and accountability
• Strong understanding of revenue cycle concepts and operational issues
• Ability to communicate effectively and build strong working relationships across teams and stakeholders

Why Join Us?

• Lead market level revenue cycle transformation: Drive patient access excellence and financial performance across ministries.
• Influence patient experience at scale: Shape how patients experience care at the front end of the revenue cycle.
• Partner with senior leaders: Work closely with ministry and regional executives to align strategy and execution.
• Deliver measurable results: Improve productivity, denial prevention, and financial outcomes.
• Advance a mission that matters: Support compassionate, efficient, and equitable care delivery across the communities we serve.

Ready to Shape the Future of Healthcare?

If you are a missiondriven revenue cycle leader ready to transform patient access, improve financial performance, and elevate the patient experience, we invite you to explore this opportunity.

The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of three days onsite, two days remote and live within a reasonable commuting distance to the ministry or service area they support and lead.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Requsition ID: 423265

Company: Providence Jobs

Job Category: Revenue Cycle Operations

Job Function: Revenue Cycle

Job Schedule: Full time

Job Shift: Day

Career Track: Leadership

Department: 4001 SS RC PAS ADM NWR

Address: OR Portland 4400 NE Halsey St

Work Location: Providence Health Plaza (HR) Bldg 1-Portland

Workplace Type: Hybrid

Pay Range: $68.79 - $120.31

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.