Access Center Manager - Garden City

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Access Center Manager - Garden City.

In this role, the successful candidate The Manager of the Access Center within the NYU FGP will assure an outstanding Patient Experience and achieve the organizations goals related to patient access to NYU FGP services. This professional will strategically plan for and provide leadership in the development and implementation of plans, procedures, and policies for the Access Center. This position will work collaboratively and maintain positive relationships with NYU FGP business leaders and cross-functional departments.

Job Responsibilities:

• 1. Strategically plan for and oversee operations of the NYU FGP Contact Center team, including: performance metrics, quality, training, hiring, and systems/technology.
• Oversee a group of 8 supervisors with up to 20 agents per supervisor
• 7. Make employment related decisions; establish supervisory performance standards; conduct/maintain ongoing employee appraisals for staff/supervisors.
• 6. Recruit, interview, and hire Contact Center employees and make other employment-related decisions.
• 5. Foster a continuous learning environment for employee skill development and career pathing via quality and other performance measures.
• 4. Coordinate with other business leaders to establish an open communication system that ensures information is mutually shared to achieve optimal integration results.
• 3. Develop, implement, and improve processes that positively impact the Patient Experience and Contact Center efficiency; identify opportunities for continuous improvement and value-added service programs for NYU FGP patients and customers.
• 2. Ensure integration with clinical operations and individual physician and practice schedules; provide leadership in accordance with NYU FGP policies and procedures.

Minimum Qualifications:
To qualify you must have a Bachelor's degree with 2-4 years of work experience or a H.S. Diploma with 4 years of work experience, preferably in a Contact Center. At least 2 years of direct experience in a supervisory/leadership role, preferably in a Contact Center providing superior Customer Service. Must be experienced in strategically planning for all functions associated with Contact Center operations, including: performance metrics, quality, staffing, workforce management, training, hiring, and technology.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital-Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $96,418.84 - $101,130.12 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here