Senior Business Analyst-ERP/EAM (term-limited)

Salary range is $81k to $155k, with a midpoint of $108k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

This is a term limited position with an expected work assignment of 24 months.

GENERAL PURPOSE:

The Senior Business Analyst - Business Transformation serves as a strategic partner to a large public transit agency's mega program focused on transforming enterprise resource planning (ERP) and enterprise asset management (EAM) systems, capabilities, and processes. This role supports complex business analysis efforts to ensure solutions align with enterprise business architecture, organizational goals, and future-state operating models. Working closely with business owners, technical teams, and program leadership, the Senior Business Analyst - Business Transformation translates organizational needs into well-structured requirements, business process designs, and decision-ready recommendations. The role also supports the establishment and maintenance of enterprise architecture artifacts that guide long-term planning and integration across domains. Through expert analysis, cross-functional facilitation, and a deep understanding of enterprise operations, the Senior Business Analyst - Business Transformation helps the agency achieve measurable improvements in effectiveness, consistency, and service delivery.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Collaborates with the program leadership, program working groups, and external system integration partners in supporting complex business analysis activities for ERP and EAM replacement and transformation initiatives, including current-state assessments, future-state process design, and gap analysis.
• Partners with cross-functional enterprise business architecture teams to develop and maintain business capability maps, value streams, information models, and cross-domain process architectures.
• Facilitates workshops, interviews, and collaborative design sessions with stakeholders across agencywide departments and divisions.
• Supports the development of clear, complete, and traceable business requirements, functional specifications, and user stories to support solution design and delivery
• Analyzes impacts of system and process changes on people, policy, data, and downstream systems, providing evidence-based recommendations for mitigation and sequencing.
• Supports readiness, adoption, and organizational change management efforts by clarifying business impacts, validating process changes, and ensuring stakeholder alignment.
• Contributes to governance processes by preparing decision packages, options analyses, cost-benefit summaries, and architectural alignment assessments.
• Works closely with project managers, solution architects, and system integrators throughout the system development life cycle to ensure solutions meet business objectives.
• Develops and maintains enterprise business architecture documentation and ensures business processes are consistently cataloged, version-controlled, and governed.
• Supports testing cycles by validating requirements, reviewing test cases, addressing defects, and confirming readiness for deployment.
• Crafts and delivers executive-level proposals and recommendations, translating complex analysis into clear, actionable insights for diverse stakeholder groups.
• Builds and maintains strong, collaborative relationships across the Agency and with external partners, enabling seamless data sharing, operational alignment, and joint problem-solving to support regional and interagency initiatives.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor's Degree in Business Administration, Public Administration, Information Systems, Computer Science, or a closely related field. Four years of experience in business process analysis and improvement; Or an equivalent combination of education and experience.

Preferred Licenses or Certifications: Professional certifications such as:

• CBAP
• CCBA
• PMP
• TOGAF
• Lean Six Sigma
• Business Architecture Guild

Required Knowledge and Skills:

• Advanced knowledge of business analysis practices, including requirements elicitation, process modeling (e.g., BPMN), data flow analysis, and traceability management.
• Strong understanding of enterprise business architecture concepts such as capability modeling, value streams, information modeling, and process architecture.
• Expertise supporting complex ERP and/or EAM implementations
• Skilled in analyzing cross-functional business processes in areas such as finance, procurement, maintenance, operations, human resources, or capital project delivery.
• Ability to communicate complex ideas clearly and facilitate alignment among diverse stakeholders.
• Proficiency with business analysis and architecture tools.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Ability to work in a large, matrixed environment with competing priorities and high levels of ambiguity.
• Sound judgment, high level of confidentiality, and the ability to escalate issues when necessary.
• Establishing and maintaining effective working relationships with personnel across the agency and with partner agencies.
• Strong attention to detail.
• Strong written, verbal, and presentation skills.

Preferred Knowledge and Skills:

• Experience working in or supporting a public transit agency, public sector organization, or large asset-intensive enterprise.
• Familiarity with enterprise architecture frameworks or business architecture standards
• Experience with organizational change management practices, including stakeholder engagement, impact analysis, and readiness planning.
• Understanding of data governance, data lineage, and master data management principles.

Physical Demands / Work Environment:

• Work is performed in a standard hybrid office environment.
• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.