Assistant Manager - Bar Helios

Join the team at this majestic Mediterranean-inspired hotel, where the Palace of Helios shines as the gateway to Universal Epic Universe.

What We're Looking For:

The Assistant Outlet Manager supports the overall management and daily operations of an assigned food and beverage outlet. This role helps oversee staffing, training, and scheduling while ensuring service and product quality meet Loews Hotels' high standards. The Assistant Outlet Manager works closely with outlet leadership to achieve financial goals, maintain team performance, and deliver an exceptional guest experience.

Who You Are:

• A guest-focused leader with strong communication and organizational skills.
• A hands-on manager who leads by example and supports the outlet team on the floor.
• Detail-oriented and financially aware, with the ability to monitor operations and control costs.
• A coach and mentor who develops and supports team members.
• Flexible and adaptable, with the ability to manage multiple responsibilities in a fast-paced environment.

What You Will Do:

• Supervise and support team members to ensure organization, cleanliness, and proper maintenance of the outlet.
• Coordinate with other hotel departments to meet guest needs and support smooth operations.
• Organize department tools such as checklists, seating charts, pars, and centralized information resources.
• Assist with staffing plans, scheduling, and coverage requirements to align with forecasted business needs.
• Support budget preparation, 30/60/90 forecasts, and labor planning.
• Monitor product and service quality, guest satisfaction, payroll, and costs to maximize profitability.
• Oversee handling of guest checks and payment transactions to ensure accuracy and compliance.
• Intercede or fill in for employees as needed during high-volume periods.
• Train or supervise the training of outlet employees in service standards and hotel policies.
• Evaluate team performance, provide feedback, and implement coaching or corrective action as needed.
• Conduct outlet meetings to keep staff informed of hotel initiatives, promotions, and changes.
• Attend required hotel meetings and training sessions.
• Maintain cleanliness and excellent condition of equipment and work areas.
• Ensure compliance with safety regulations, emergency procedures, and hotel policies.
• Promote teamwork, professionalism, and guest satisfaction across the outlet.
• Perform other duties as assigned.

Your Experience Includes:

• Minimum two to five years progressive food & beverage leadership experience, in hotel/resort environment or an upscale free-standing restaurant required.
• Thorough understanding of food safety, inventory control, meal planning and staff supervision in food service operations.
• Knowledge of beverage selection, including wine, beer, and liquor preferred
• Proficient in using POS software and Microsoft Office Suite.
• Proven experience working in high-volume Food and Beverage operations preferred.
• Strong organizational skills.
• Excellent guest service skills.
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.