Public Safety Liaison Manager (Remote)

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

Who We Are Looking For

We are seeking someone who possesses the following qualities:

• Exceptional ability to organize and prioritize tasks with minimal supervision.
• Effective time management and adept problem-solving skills.
• Strong interpersonal skills, both verbal and written.
• Unwavering attention to detail coupled with outstanding organizational prowess.
• Capability to handle multiple projects concurrently.
• Proficiency in facilitation and presentation, ensuring clear communication.
• Confidence and assertiveness in approach.
• Dependable and responsible with an innovative mindset.
• Skilled in negotiation and adept at building rapport.
• Proven track record of consistently delivering results within agreed-upon timelines.
• Technologically savvy, particularly proficient in Microsoft Office applications such as Word, PowerPoint, Outlook, and Excel. Additional experience in Salesforce is preferred though not a requirement.

What You Will Work On

Program Oversight & Coordination

• Lead day-to-day management and coordination of the Public Safety Liaison/Emergency Operation Center Agency Representative Program.
• Ensure alignment of program activities with strategic priorities
• Supervise and support program staff, including assigning responsibilities, monitoring performance, and providing coaching and guidance
• Support program scalability across multiple operating regions
• Maintain and manage a master training calendar for all operating regions

Program Strategy & Planning

• Develop and implement strategies to expand emergency management engagement
• Strengthen partnerships with local agencies and stakeholders
• Identify opportunities for program growth and operational improvement

Program Tracking & Reporting

• Monitor and track program activities and performance metrics
• Prepare and deliver monthly program reports
• Conduct quarterly business reviews highlighting progress, insights, and recommendations

Expense Tracking & Reimbursement

• Maintain accurate travel and expense logs
• Ensure all expenses are pre-approved and processed in a timely manner
• Track travel expenses and event-related coordination fees

Contract & Policy Compliance

• Ensure staffing requirements are met, including hiring qualified personnel
• Maintain compliance with organizational policies, including the Supplier Code of Conduct
• Monitor adherence to contractual obligations and operational standards

Internal Coordination & Stakeholder Engagement

• Provide regular updates to leadership on program progress and key initiatives
• Collaborate cross-functionally with internal teams to ensure program success
• Serve as a primary point of contact for stakeholders and partners
• Maintain current knowledge of company strategies and technological/product development and participate in User Acceptance Testing of technology enhancements as needed.
• Ability to identify opportunities, develop innovative solutions, and effectively communicate a vision for driving growth.
• Develop/build and implement new processes and procedures to enhance performance within Business Operations verticals. Establish and maintain team key performance indicators (KPIs) to monitor performance metrics and track progress against strategic initiatives.
• Assist in the planning and execution of all people and career growth programs and leadership tracks.

What You Will Bring

• Bachelor's degree required
• At least 7 years' experience, preferably in Emergency Management or Public Safety role.
• 3-5 years of proven experience in program or project management, preferably with direct team leadership responsibilities
• Demonstrated ability to manage, mentor, and develop staff

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.