Research and Subpoena Fulfillment Representative - Part Time

*Hybrid Position*

Provide for the timely and accurate production of all requests related to deposit accounts. Maintain the required confidentiality of customer/bank information.

JOB DUTIES AND RESPONSIBILITIES:

• Responsible for the review and fulfillment of all requests including:
  
  
  
  1. Customer statement/document request
  2. Subpoenas from all agencies (Grand Jury, IRS, DOJ, etc)
  3. Attorney letters
  4. Search Warrants
  5. Request from other Government (state/federal) agencies
  
  
  
  
• Record all requests in the requisite log for tracking purposes.
• Ensure requests are completed within the established timeframes.
• Identify and escalate any possible issues and or questions that could impact the timely production of the response.
• Create electronic case files of all documentation for delivery to the recipient within required timeframes.
• Maintain an electronic copy of records in accordance with the record retention policy.
• Prepare all documents for delivery via mail/Fedex or secure messaging. Include any required invoicing. Follow established procedures for invoicing and collection of fees.
• Track payment of fees. Follow up on any unpaid fees.
• Coordinate informational updates between Legal and Operations Risk Management pertaining to the current status of requests from both State and Federal agencies.
• Maintain a working knowledge of all research platforms used in the process to fulfill request.
• Index branch teller work and account related documents that have been scanned into the Image system in accordance with procedures to allow for future retrieval.
• Pick up and distribute department mail from mailroom.
• Log any checks received for the Collections team and follow procedures to validate proper assignment of items.
• Assist with processing of Returned mail in accordance with established procedures.
• Complete required Bank compliance courses and attend other training as it may become necessary.
• Recognize and practice complete confidentiality
• Maintain concise procedures for research process.
• Other duties as assigned by Manager.

PHYSICAL AND SENSORY REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• Regularly required to drive a motor vehicle, occasional air travel, attending meetings at various venues, including but not limited to customers' offices and/or properties, restaurants and other meeting locations, and ascend/descend stairs and or ladders occasionally to perform inspections.
• The employee may be required to lift files/materials up to 20 pounds to take to various locations.
• The incumbent will be expected to operate a computer terminal.
• Prolonged periods sitting at a desk and working on a computer

POTENITAL ON-THE-JOB-RISKS:

• None identified.

EDUCATION, TRAINING AND EXPERIENCE:

• Intermediate computer skills in the Microsoft Office (Word, Excel and Outlook)
• Able to follow written and verbal orders
• Ability to read and interpret documents
• Must demonstrate excellent organizational, verbal, and written communication skills.
• Possesses the utmost integrity for dealing with highly confidential information.