Patient Access Specialist - Front Desk

Patient Access Specialist/Scheduling- Cancer Institute
Duration: 6 month contract
Pay Rate: ~$18/hour (a little flex)
Location: 5 days onsite in Jupiter
Hours: M-F 8-5

Must Haves:

• Call center/scheduling appointments
• Good on the phones
• Strong customer service skills
• Front desk experience in healthcare
• epic experience

Day to day: on the phones, scheduling patients appointments for cancer institute, checking patients in

Education
High School Graduate or Equivalent

Qualifications
Enthusiastic, friendly, patient focused customer service skills. Exemplary communication skills, written and verbal - must be comfortable speaking to patients via phone and in person and successfully communicate pertinent information. Must be a team player with ability to collaborate interdepartmentally and with clinical staff. Capacity to multi-task with computer programs while providing patients the highest level of care and attention. Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Patient Access to ensure completeness of task and customer satisfaction. Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.

Experience
Minimum 2 years' experience with hospital insurance plans including Medicare, Medicaid, HMO's, and PPO's. Excellent typing and computer skills. Familiarity with area managed care plans and contractual terms. Two to four years of healthcare experience in the outpatient setting. Knowledge of outpatient procedures and medical terminology required. Knowledge of Federal and third-party payor requirements.

Position Summary
The Patient Access Specialist will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence. The Patient Access Specialist is responsible for obtaining demographic, insurance, and medical information to ensure an accurate and complete registration. Performing insurance verification, data collection and documentation. Determine medical necessity for services based on established medical criteria. Identifying patient financial responsibilities and collecting applicable monies. Acting as liaison to all internal and external customers to facilitate access to hospital services. Secures all necessary documentation to register the patient's visit. Performs other duties as assigned.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.