Field Service Engineers

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

Duties& Responsibilities:

• May specialize in Tube, Automated Bend Cells, Multi-Axis Systems or other product line.
• Provide exceptional customer service.
• Clearly and professionally interact with customers.
• Work closely with customers and machines to ensure equipment operates within expected tolerances.
• Pursue machine diagnosis of our internal Product Support Group (PSG) to repair TRUMPF equipment.
• Work carefully with the PSG for technical assistance and provide them with diagnostic feedback.
• At times, use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties.
• Use electrical and electronic knowledge to help troubleshoot and solve issues. Read and utilize company repair manuals and work orders for assistance with repairs and diagnostics.
• Clean, replace or install parts to maintain smooth operation of machinery and equipment.
• Assemble, install, align equipment as needed.
• Accurately report technical conditions and information of machines to PSG and management.
• Interface with cross functional work teams such as applications, sales, engineering, production, etc.
• When needed, provide onsite training to customers for operation and/or repair of machines.
• Assist other Field Service Engineers as needed.
• Receive factory product training and technical service knowledge as needed. Submit organized and helpful service reports for each repair mission.
• Help to develop or adjust existing technical documentation.
• Up to 100% travel annually.
• Must live within one hour of major airport in AZ, CO, CT, IL, MI, OR, or TX.

Requirements: 2 years of training or experience (as machinist, machine technician, service engineer, or related), or associate degree, in electrical engineering, electronics engineering, mechatronics engineering, mechanical engineering, or related field.

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