Coordinator, People Operations

Who We Are:

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment, and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics, and monetization. The Company's advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

How you'll make an impact:

As a Coordinator, People Operations, you will play a critical role in delivering a seamless and high-quality employee experience across the organization. Serving as the front line of People + Culture support, you will ensure operational excellence through accurate transaction processing, responsive service delivery, and continuous process improvement.

This role is essential to maintaining data integrity, supporting scalable People systems and programs, and enabling our broader People team to focus on strategic initiatives that drive business impact.

What you'll do:

Serve as Tier 1 support for People Operations inquiries

• Manage inbound cases in ServiceNow and respond to employee and manager inquiries about HR processes, systems, and policies.

• Ensure all requests are addressed within established service level agreements (SLAs); escalate complex issues to Tier 2/3 specialists as needed.

• Deliver a high level of customer service and ensure client satisfaction in every interaction.

Support employee lifecycle administration

• Process a high volume of HR transactions accurately and efficiently.

• Support full-cycle onboarding activities, including processing hires and ensuring a timely completion of required documentation.

Maintain data quality and compliance

• Ensure data accuracy and integrity through regular audits, reporting, and system maintenance within Workday and other HR systems.

• Run and manipulate reports in Excel to support analysis, compliance, and business needs.

• Maintain confidential employee records in accordance with company retention policies.

• Support routine correspondence such as employment verifications and unemployment claims.

Drive operational excellence and continuous improvement

• Identify opportunities to streamline processes and improve efficiency by better leveraging system capabilities and automation tools.

• Participate in system updates, enhancements, and People + Culture projects and initiatives.

• Contribute to user adoption efforts and assist with system training support where applicable.

• Support People Operations coordination activities, such as job postings and interview scheduling as needed.

• Perform other duties as assigned.

What you'll need:

Experience & Education

• Experience in People Operations, HR Operations, Shared Services, or a similar HR support environment.

• Experience supporting high-volume HR transactions and/or interview scheduling preferred.

• Bachelor's degree or equivalent combination of education and relevant experience required.

• Internship experience may be considered in lieu of professional experience.

• Hands-on experience with HRIS systems; Workday strongly preferred.

• Experience with HR ticketing systems such as JIRA or ServiceNow (SNOW).

• Experience leveraging automation and AI tools (e.g., ChatGPT, Gemini, workflow automation tools) to improve efficiency and enhance service delivery.

Core Competencies

• High attention to detail with strong data accuracy skills.

• Clear written and verbal communication skills; ability to explain complex information effectively to employees at all levels.

• Strong organizational skills and ability to prioritize in a fast-paced environment.

• Customer service mindset with a positive, solutions-oriented approach.

• Strong critical thinking and problem-solving abilities.

• Ability to maintain confidentiality, integrity, and professionalism.

• Proactive, self-motivated, and comfortable working independently and collaboratively.

• Ability to support dispersed stakeholders across multiple locations and, when needed, flexible coverage across time zones.

Must have legal right to work in the U.S.

Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.