Relationship Teller North Quincy Branch

As a Relationship Teller, you will play a key role in supporting Bank goals for both sales and exceptional customer service by consistently delivering a high-quality experience through a blend of technology and personal interaction. This role is central to our Next Generation Branch model, which emphasizes High Tech/High Touch service delivery.

Under the direction of the Branch Manager or designated supervisor, you will be responsible for accurately conducting financial transactions, actively identifying sales opportunities, and cross-selling Rockland Trust products and services. You will champion digital banking solutions and support mobile enablement while maintaining a strong commitment to professionalism, productivity, and ongoing product knowledge.

This role requires a genuine enthusiasm for engaging with customers, managing the lobby experience, and initiating meaningful conversations that uncover both consumer and business financial needs. Relationship Tellers are ambassadors for the Rockland Trust brand-focused on building trust, deepening relationships, and encouraging customers to experience the full value of banking with us

Position Responsibilities:

* Develops a thorough understanding of bank products and
services to effectively meet customer needs.

* Greets customers in a friendly and welcoming manner,
engaging them in conversation to identify their financial goals and needs.

* Promotes and educates customers on new products and
services, actively participates in sales promotions, and generates qualified
leads for platform staff and business partners.

* Utilizes strong problem-solving skills to provide
effective solutions and ensure a positive customer experience.

* Maintains a professional demeanor and organized workspace
while fostering strong working relationships with fellow team members.

* Adheres to all security, compliance, and regulatory
policies and procedures.

* Accurately and efficiently processes a variety of banking
transactions, including deposits, withdrawals, transfers, payments and check
cashing, in accordance with bank guidelines and authority levels.

* Performs daily cash balancing and reconciliation,
including the operation of Cash Recyclers and the management of branch cash
inventories such as coins and foreign currency.

* Handles general bank and account inquiries from customers
through phone and in-person interactions.

* Assists customers in using branch technology and digital
banking tools.

* Demonstrates professionalism, adheres to dress code
standards, treats others with respect, and conducts all business interactions
with integrity.

* Completes additional duties and responsibilities as
assigned by management.

Sales and Service:

* Identify opportunities to cross-sell and up-sell products
and services, supporting the achievement of customer service standards and
branch sales goals.

* Proactively build new customer relationships while
deepening and strengthening existing ones through personalized service and
follow-up.

* Promote bank products, services, and marketing initiatives
by aligning customer needs with appropriate solutions and delivering tailored
recommendations.

Operations and Compliance:

* Efficiently process customer transactions and respond
promptly to inquiries regarding products and services, ensuring accuracy and
quality in every interaction.

* Maintain full compliance with all applicable federal and
state regulations, as well as Rockland Trust's internal policies and
procedures.

Required Skills:

* Excellent verbal and written communication skills, with
the ability to clearly convey information to customers and colleagues.

* Customer-focused and service-driven, with a friendly,
empathetic, and solutions-oriented mindset.

* Demonstrates professionalism and a positive attitude in
all customer and team interactions.

* Delivers exceptional customer service by identifying
individual needs and recommending appropriate banking products and services.

* Highly detail-oriented, ensuring accurate transaction
processing to minimize errors and reduce financial risk.

* Skilled in cash handling with a strong emphasis on
accuracy, while actively promoting and cross-selling banking products.

* Proficient in Microsoft Word and Excel, with the ability
to operate a variety of devices, including iPads and smartphones.

* Comfortable with continuous customer interaction and
maintaining a strong presence in a customer-facing role.

* Ability to assess customer needs effectively and provide
tailored product or service recommendations.

Continued employment is dependent upon successful completion
of Teller Training, which includes an exam.

Working Demands:

* Requires extended periods of standing and frequent, direct
interaction with customers in a busy branch environment.

* Flexibility to work a variable schedule, including
weekends, and a six-day work week, based on customer and business needs.

* Ability to lift and carry items weighing up to 50 pounds
as needed.

Required Experience:

* High School Diploma or equivalent required

* Previous customer service, retail, or cash handling
experience preferred

Who We Are:

At Rockland Trust, we believe that being a great place to
bank starts with being a great place to work. When our colleagues are valued
and cared for, they're empowered to make a difference for our customers and
communities.

As one of The Boston Globe's "Top Places to Work" for the
past fourteen years, we know that finding the right people is just the
beginning. Through competitive benefits, enriching development opportunities,
and a respectful and collaborative culture, we've built a workplace that
enhances our colleagues' lifestyle and inspires them to reach their full
potential.

For over 116 years, we have been dedicated to strengthening
the neighborhoods we live in and serve. Rockland Trust offers a wide range of
banking, investment, and insurance services to help individuals and businesses
work toward their financial goals with more than 120 branches located
throughout Massachusetts, as well as commercial banking, investment management
offices, and residential lending centers across Massachusetts and Rhode Island.

Rockland Trust is the Bank Where Each Relationship Matters.
In pursuit of that promise, we foster a respectful and inclusive work
environment where everyone is given the chance and resources to succeed.

We are an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, marital status,
national origin, disability status, protected veteran status, or any other
characteristic protected by law. Additionally, reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions.

Now that you've heard a little bit about us, we'd love to
hear more about you. Submit your application and come help us strengthen our
communities- one relationship a time.