Housing Referral Assistant

PRIMARY FUNCTION: The Housing Referral Assistant will ensure customers are afforded complete referral services and a full range of personal assistance IAW AFI 32-6000. The primary purpose of this position is to provide housing referral support for military members, their families, and eligible civilian employees housing referral assistance.

ESSENTIAL FUNCTIONS
* Brief incoming personnel on community and privatized housing options.
* Determine eligibility for Privatized Housing and refers those who are eligible tenants to the Privatized Housing Office.
* Brief Privatized Housing Residents on the Bill of Rights and other resources prior to signing a lease.
* Provide counseling assistance to military members and their families regarding equal opportunity housing and legal clauses.
* Create and maintain community information packet for new arrivals and local members including information regarding schools, shopping areas, recreational facilities, transportation and other services in the local community available to the military family.
* Provide all required documentation requested by the Housing Management Office to satisfy higher headquarter needs for privatized housing data.
* Gather and evaluate data, and reports compliance monthly to the Housing Management Office.
* Reviews Resident Leases if requested
* A valid Driver's License is required to drive to and from available off-base housing.
* Conduct community housing inspections each month according to regulation; tracked in eMH.
* Develops and maintains liaison with community Property Managers, Landlords, Real Estate Agents and other agencies regarding housing needs of personnel. Assis with HOMES.mil as needed.
* Collect, validate and submit available rental properties through the Military Housing Portal for Basic Allowance for Housing (BAH) data collection.
* Manage and maintain HOMES.mil listings through the Enterprise Military Housing Portal (eMH).
* Provide incoming personnel with current lists of available rentals and information on how to access HOMES.mil.
* Mediates Landlord/Tenant housing complaints
* Oversee and monitor advertising of available housing appearing in Department of Defense sponsored database (HOMES.mil).
* Travel may be required for training
* The Housing Referral Assistant may be required to perform other related duties to meet the ongoing needs of the organization.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities. This position has the responsibility and authority to carry out assigned tasks.

KNOWLEDGE, SKILLS, & ABILITIES:

* Knowledge of housing procedures and standard property management practices preferred
* Beginner to intermediate computer skills specifically using Microsoft Office Suite; ability to learn additional computer skills or software programs. Working knowledge of advanced software applications is preferred
* Ability to communicate professionally and effectively
* Ability to enter data accurately into databases.
* Ability to understand and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to generate routine reports and correspondence
* Interpersonal skills are necessary to work effectively and cooperatively with all levels of management and staff. Will also routinely interact with other crew members
* Ability to use general office equipment such as fax, phone, copier, scanner, printers, etc.
* Ability to follow a process.
* Strong professional customer service skills, including active listening, prompt service and follow-up
* Strong decision analysis and problem solving skills; ability to draw conclusions and justify decisions. Must be able to communicate issues to management.
* Ability to learn and understand corporate policies and procedures and how they relate to goals.
* Ability to perform basic mathematical computations
High degree of self-motivation and the ability to work independently
* Ability to multi-task

QUALIFICATIONS:
* High School Diploma or equivalent

PREFERRED SKILLS/EXPERIENCE:
* Housing Referral Office (HRO), AFI 32-6000, and/or equivalent property management experience preferred.

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.