Account Manager

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Step into a role where leadership, accountability, and results come together. As an Account Manager with Allied Universal in Ankeny, IA, you are the person who keeps everything moving-your team, your client, and your operation.

You won't just oversee security-you'll build a strong team, create structure, and deliver service that clients rely on every day. If you're someone who leads from the front and takes ownership, this is where you make your mark.

$60,819.20 Annual Salary (Full-Time)
• Based in Ankeny, IA (50021)
• Clear path for career growth within a global company
• A role where your leadership directly impacts safety, performance, and client success

• You are the main connection between your client and your team
• Your decisions affect staffing, costs, and overall service quality
• You set the tone for performance, accountability, and culture on site

Real example: Think of this role like running a sports team-you're recruiting the right players, setting the game plan, making adjustments during pressure moments, and making sure your team delivers every day.

• Own scheduling and staffing
  • Use smart tools to fill shifts and reduce unnecessary overtime
• Lead and develop your team
  • Hire, coach, and manage officers and supervisors
  • Handle payroll, performance reviews, and employee relations
• Manage the client relationship
  • Be the go-to person for communication, service issues, and expectations
• Handle incidents and challenges
  • Step in during escalations and solve problems quickly and professionally
• Drive compliance and operations
  • Maintain training standards, safety protocols, and site readiness
  • Oversee uniforms, equipment, and overall site organization

• Experience leading teams in a fast-paced environment
• Strong communication and problem-solving skills
• Ability to manage multiple priorities at once
• Valid driver's license

This is a high-visibility leadership role where you are expected to run your site like it's your own business. If you can lead people, manage operations, and deliver results consistently-this is a strong next step in your career.

RESPONSIBILITIES:

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• College degree in Business Administration or a law enforcement-related field
• Law enforcement, military, and/or contract or proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing, or scheduling experience
• Aptitude with security systems: CCTV, access control, and badge administration
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.