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FIELD SERVICE TECHNICIAN - LEVEL II
ABOUT ORR
ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we've built our reputation by serving organizations in mission-critical environments-where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people.
Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you're part of a team dedicated to protecting what matters most, while building a career you can be proud of. Learn more about our company culture here, and
our Field Service program here.
JOB SUMMARY
As a Field Service Technician, you will work with some of the largest and most successful companies in the world and will receive top notch training on industry-leading fire alarm systems and fire suppression equipment. This is your chance to join a company where you will be appreciated and will be a member of an elite team covering the Phoenix, AZ area.
Our level 2 Techs perform inspections and testing on both fire alarm and clean-agent fire suppression systems and assist with installation and service.
This position will work-from-home and be a remote reporting role.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- All team members must embody the company mission to provide protection for people, property, and the environment in all aspects of their job.
- Contact customers to set up service.
- Perform inspection and testing tasks on fire alarm and fire suppression systems according to OPS work instructions.
- Record inspection and test results in the company's electronic inspection program.
- Respond to emergency service requests and take appropriate action.
- Perform trouble shooting, repair and replacement of system equipment.
- Oversee OPS personnel in coordination of service activities.
- Review inspection and test results with the customer.
- Conduct training with customer on the functionality of the fire system.
- Assist in installation and commissioning tasks with supervision.
- Other duties as assigned.
MINIMUM EDUCATION AND/OR EXPERIENCE
- High school diploma or equivalent, required.
- Two years' experience servicing fire alarm and special hazard fire suppression systems, required.
- Experience reading blue prints, required.
- Module level trouble shooting experience, required.
- Associate degree in electronics or related field, preferred.
- NICET Level II (Fire Alarm / Special Hazard) certification, required.
- Experience with the following manufacturers: Kidde, Fenwal, Notifier, Fike, FCI, preferred.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of Microsoft Office and standard internet usage.
- Strong time management skills.
- Capable of using Windows-based software as well as mobile iPad applications.
- Excellent verbal and written communication skills.
- Organized and detail-orientated.
- Strong critical thinking and problem solving skills.
- Self-directed with the ability to work autonomously.
- Demonstrated customer service mindset.
WORK ENVIRONMENT
- This is a remote position that would be deployed from the associate's home to local job sites for installs, service, or repairs.
- Company vehicle, tools, technology, and equipment provided.
- Occasional on-call days and/or overtime required for unscheduled service needs.
- Job duties require the ability to lift up to 75 lbs. and crawl into tight or awkward places.
- Overnight travel required up to 25% of the time.
ONCE YOU LAND THIS POSITION, YOU'LL GET TO ENJOY:
- Working for a company where the associates are viewed as the company's greatest asset.
- Being part of something you can be proud of - making a difference in the health and wellness of people and our planet.
- A growing company with a first class reputation in our respective industries.
- A culture that is fun, family oriented and entrepreneurial.
- A company that offers a focus on work life balance and encouragement to make a big impact.
- A caring group of associates with a commitment to make the communities we work in better for all.
- Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development
Equal Opportunity Employer/Vet/Disabled
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ORR Protection
tuition reimbursement, 401(k), company vehicle
Apr 17, 2026