New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Schaumburg
Apr 17, 2026
Customer Support Specialist (Email & Case Resolution) Job Description We are seeking a detail-oriented Customer Support Specialist to join a Customer Support team that provides direct support to Account Managers and their managed accounts. This role is heavily focused on email communication, case resolution, and research-driven problem solving, rather than high-volume phone calls. The ideal candidate is comfortable managing complex customer issues, navigating multiple systems, and communicating clearly with both internal and external stakeholders. Key Responsibilities * Manage a high volume of customer inquiries primarily through email and case management systems * Research and resolve customer issues independently, thinking critically and creatively to identify solutions * Provide customer service support related to vehicle ordering, service issues, billing changes, and account updates * Assist drivers with time-sensitive service concerns (example: vehicle impound situations) and educate them on future service processes * Communicate frequently with internal departments to coordinate resolutions and follow up on open cases * Utilize Salesforce CRM to document cases, track progress, and ensure timely follow-up * Make outbound phone calls when necessary to gather missing information or provide updates * Enter and update customer and driver information accurately while multitasking across multiple systems * Use internal systems to: * Create vehicle selectors * Process billing changes * Generate reports * Distribute insurance cards * Update driver and vehicle data * Maintain professionalism, accuracy, and confidentiality in all customer interactions Required Qualifications * Minimum 2+ years of customer service experience in an office or professional environment * Strong written communication skills, with the ability to compose clear, grammatically correct emails * Excellent attention to detail and ability to conduct research to resolve issues * Strong computer proficiency, including working across multiple systems and monitors * Experience using Microsoft Office, particularly Outlook, Word, and Excel (basic data entry) * Comfortable learning new systems and workflows * Strong typing skills (40 WPM minimum) * High School Diploma or equivalent Preferred Qualifications * Previous experience using Salesforce or other CRM systems * Experience with case management, customer resolution, or account support * Experience in fleet services, logistics support, or operational customer service (a plus but not required) Skills * Customer Service & Customer Resolution * Email Communication * Case Management * Data Entry * CRM Systems (Salesforce preferred) * Microsoft Office (Outlook, Word, Excel) * Multitasking & Problem Solving * Internal & External Communication Experience Level * Entry-Level to Early Career Job Type & LocationThis is a Contract position based out of Schaumburg, IL. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Schaumburg,IL. Application DeadlineThis position is anticipated to close on Apr 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.